Based on authentic user experiences
nerina
6737 reviews
N/A
8 months ago
Great experience
Fast delivery to NZ - the other side of the world Have been purchasing goods from deCabana for years Never had any problems ever Would - and have -recommended them
Angella
6737 reviews
N/A
8 months ago
I have bought lots of items from this
I was a little sceptical ordering a jacket my mum really wanted knowing I might have to return it given the reviews Ordering was easy and free shipping to Ireland was fast When the item didn t fit I followed the return instructions and hoped for the best I received a full refund to my card today and I couldn t be happier Thank you Decabanna I will definitely order from you again and am happy to recommend you to friends and family Five star service Thank You Diane Ireland
Sofia
6737 reviews
N/A
8 months ago
Fast service
I have bought lots of items from this site never had a problem even on returns I hope it continues
Gloria Ann
6737 reviews
N/A
8 months ago
The website is easy to navigate
The website is easy to navigate The shipping was fast The sweater was beautiful great material very stylish
Happy Granny
6737 reviews
N/A
8 months ago
Great quality clothing
Great quality clothing received very quickly amazing sale prices
Tennie
6737 reviews
N/A
8 months ago
Their return policy is RIDICULOUS
Their return policy is RIDICULOUS I will not shop there again and I will never recommend this company to anyone I ordered several items I am going on a big trip and am buying new clothes for the trip about 3000 00 worth of clothing I kept about half and returned the other items I live in the US and the cost of the cheapest return was over 100 00 I can get the same merchandise on 1ere Avenue with free shipping and returns Do not buy from DeCabana unless you want to pay huge shipping return fees I wish I would have read the reviews before I purchased I distrusted them so much that I waited for my refund to hit my credit card fearing they would not refund me
M Pressman
6737 reviews
N/A
8 months ago
This is one of the worst shopping
This is one of the worst shopping experiences I ve ever had Customer service is below par The people who answer the phones are rude and dismissive Returns are super expensive and not processed in a timely way The company is not transparent and honorable Shop elsewhere There are plenty other companies that sell their brands and are professional and trustworthy
Tennie
6737 reviews
N/A
8 months ago
The worst customer service ever
The worst customer service ever Stay away from them Someone called Noah was responding to me and they were genuinely the rudest You cannot even return your goods
Wendy Grolnick
6737 reviews
N/A
8 months ago
Ordered something two months ago and
Ordered something two months ago and never received it Asked for a refund but was told that an investigation was underway with Canada post Contact person was very rude and not helpful at all
Bernie Marron
6737 reviews
N/A
8 months ago
Horrible customer service
Ordered 1 poncho on 6 13 23 Charged for 2 Don t know whose mistake Immediately tried to change but was told they had been sent Hated ponchos and was told they were on sale so only could get credit Returned on 6 20 23 Followed instructions at a cost of 45 40 to me though I did not lie as they asked to and declare the value at 20 when they cost me 256 They refused the return I got them back on 7 27 23 So now I have 2 ponchos I hate and am out 300 Horrible customer service