


Designer Luxury Lighting Classical Contemporary Designs
Based on authentic user experiences
marie Pat1
6732 reviews
N/A
6 months ago
Extremely poor customer service
Extremely poor customer service Took my payment and did not send product Kept me waiting 3 months despite me emailing to get an update No communication from them at all Not even an apology to explain why they didn t send the product I have now ordered the lamp direct from Heathfield who have always delivered very promptly with excellent customer service I should have just ordered from them directly in the first place especially as the lamp is 100 less from them
Tanya Makina
6732 reviews
N/A
6 months ago
I wish l could not give this company
I wish l could not give this company even 1 star Please do not order from this company They don t accept returns even when items are sealed with less than 30 days from receiving them The address showing on Google is actually not a showroom but it is a farm house Order at your own risk I have lost almost 500 to this company after they refused to refund or issue a gift card Do not waste your hard earned money
JP
6732 reviews
N/A
6 months ago
Terrible customer service
All products are available on other websites even when classed as decolight products and the customer service is appalling so I would strongly recommend to go elsewhere to get the same product and more helpful customer centric approach There are some superbly helpful companies out there Decolight have a these are your legal rights vs customer centric approach and are extremely non responsive In fact I haven t dealt with a less customer oriented company that I can remember
Haley
6732 reviews
N/A
6 months ago
Great services without the pushy sales
Great services without the pushy sales pitch Excellent knowledge of lighting
Haley
6732 reviews
N/A
6 months ago
Great company No pushy sales
Great company I have order from them serval times for projects When there is know stock they always offer an alternative options that they have in stock Biggest plus is - no pushy sales term
Eileen Matthews
6732 reviews
N/A
6 months ago
Great company
Great company Ordered 2 wall lights which arrived in good time Best thing is the personal touch you get offering advice on the style look to accommodate the space and what could work well Highly recommended