Decorativefabricsdirect Reviews

Called Decorative Fabrics Direct in April to order 9 yards of specific fabric Representative indicated fabric was unavailable until sometime after July I did not know representative processed order and called back in July for status on fabric availability At that time rep still didn t have fabric but she apparently processed order a second time charging me again The fabric was shipped at the end of September two orders of the same fabric I was traveling when single email came through that both orders were being shipped and did not see email and both orders had arrived by the time I returned from trip Vendor then agreed to accept return of one of the two bolts of fabric with a 30 restocking fee and forfeiture of the shipping charge on second order shipping had be free on the first order While I did miss checking my charge records to catch that I was unexpectedly charged twice for the same order I feel that the vendor s representative would have had records in front of them to see that they had already charged me for the order in April and that the July call was in regards to the status of the original order not a second order such as they processed Beware when using this vendor and be sure to check your online charge card records for unusual charges Also be aware that they will process an order even if they don t have the product available and don t know when they can provide it