Based on authentic user experiences
judith Hopkins
6727 reviews
N/A
1 year ago
Don t buy from decormyeyes
I purchased an item Dior Boudoir from decormyeyes com on the 27th of February 2009 as a gift I paid extra for gift wrapping which turned out to be UPS brown packing paper A minor detail however as I incurred a loss financially I find this unacceptable I contacted my seller Stanley about this and the response I received was abrasive and barely literate at which point I requested not to be contacted again apart from details of the complaint procedure to which I never received the courtesy of a reply I later discovered that the official Dior website priced the very same glasses approximately 20 cheaper than those listed on decormyeyes com the current exchange rate does not affect this This came as a surprise as decormyeyes claim to offer discounted prices I took this up with an online customer service adviser in an instant messenger available directly from the website by the name of Lindsey Despite me providing her with the link and showing her the difference in price in addition to pointing out the fact that the actual Dior sunglasses contained a Swarowski crystal and apparently could not see the difference I also pointed out that their site claimed to sell authentic products with relevant documentary evidence in the form of an authenticity certificate I pointed out that this was not received by the recipient Nothing to resolve the issue She then abruptly ended the conversation re-directing me to her manager giving me an international telephone number I then e-mailed sales at decormyeyes com and provided them with full details of the conversation and my complaint The response I got was sub-par and automated It did nothing to resolve the issue and despite being directed to a supervisor or manager as instructed by the Customer Services representative the person I received a response from was indeed the person I was making the initial complaint about in addition to the price discrepancy being none other than my seller Stanley Bold Upon further e-mail correspondence I decided to phone the so-called manager at the London I called the London office and spoke to a lady named Melissa who took down the details and informed me that the manager was out and would call me shortly This manager is the sales rep Stanley Bold Despite me requesting that he contact me on my mobile phone I made a call to him upon which I was put on hold I then spoke to him or rather was verbally abused and shouted at He did not listen to a single word I said or tried to say and hurled racist derogatory threatening and offensive abuse to me despite my attempts at keeping the matter civilized and professional the point at which he told me to shut the fuck up and that England was a weird little country and he Doesn t know how we do things here and Doesn t care At this point I terminated the call Initially I wanted a refund however at this point in time I am more concerned as to preventing people from using this website as it is obvious the merchandise therein is fake counterfeit the website falsely advertises their merchandise as being authentic when in fact it is mere cheap knock-offs and the staff are abusive and unhelpful Since the telephone conversation did nothing in the way of resolving this issue I put the various points in my complaint in writing including reference to the Consumer Goods Act 1972 whereby I should be entitled to a refund without having to pay an re-stocking fee in addition to the dispute over the authenticity of the item I then received an e-mail threatening the recipient of my purchase and their business address to the effect of NEVER INSULT ME THIS WAY AGAIN AND TELL ME THE ITEMS I SELL ARE NOT AUTHENTIC OR I WILL CALL the business AND CAUSE SUCH A PROBLEM AT YOUR DAUGHTERS OFFICE THAT YOU WILL NEVER KNOW HOW TO GET OUT OF IT DO NOT UNDERMIND ME AND SAY THIS EVERY sic AGAIN This further exemplifies the illiterate unprofessional aggressive and abusive sub-human cretin that Stanley Bold is In conclusion I hope that this complaint reaches you before this obvious con artist deprives you of your hard earned cash I will however be taking this as far as possible in order to get this man and his products recognized for what they are fraudulent and dishonest both for the US and the UK
Kenny Hardaway
6727 reviews
N/A
1 year ago
Do not do any business with this Crook
In April 2010 I sent two pairs of glasses to Decormyeyes com with a check for 14 95 to have the temples of both pairs of glasses replaced Four weeks later my credit card was billed 198 and I received both pairs of glasses back One pair was sunglasses the other a spare pair of glasses Within two weeks after wearing the spare pair of glasses a couple of times when I picked the glasses up the temple broke in my hand in the same exact place as before I called customer service and first the lady offered me a discount to get new frames I told her I had already spent 99 to get the temples on my glasses replaced but the weld had only lasted for a couple of wearings She suggested I return them with a letter telling the repair shop to fix them right and replace the temples as I was billed After they had had my glasses for another month I called customer service again looking for my glasses She promised to have them out by the end of the week - still no glasses as promised I received them back the next week - welded again no new temples as I had been charged I called customer service again threatening an online review about their fraudulent billing for replacement temples She told me to choose any glasses on the site at no charge I chose a pair and at her instruction emailed her the choice I had made and offering to pay for RX lenses She sent me a message back that she would give me the frame for 100 off and the lenses for half price Another 400 investment to replace my glasses over and above the 99 for replacement of the temples that were never replaced but welded on my original 450 glasses I would not recommend this site to anyone They had my glasses for two months and still did not replace the temples as charged - just welded them twice They never contacted me to let me know they were going to weld them Then they reneged on the free pair offered to replace my glasses Billing me for replacement temples when they were welded constitutes fraud
C McCarthy
6727 reviews
N/A
1 year ago
Want to be lied to and then verbally abused by the owner of Decormyeyes com
Do not do any business with this Crook The company is a Scam All they want is your hard earn money without providing any services
elaine tunnicliffe
6727 reviews
N/A
1 year ago
Please do not buy from this company
I ordered a pair of Dior frames from Decormyeyes on the 22nd January 2009 I have received absolutely disgusting customer service from this company and would like to warn potential customers away from making any purchases via this site The site specifically promises that there will be no additional custom fees duties or taxes to pay on items and I requested and received further assurance of this via email However I have had to pay an extra 30 over and above the cost of my order on custom fees duties and taxes I immediately took this up in a polite manner with the Customer Services team and have been utterly amazed at the general rudeness of these people In fact I don t think I would be overstating the situation if I said that I have been outright lied to in order to make a sale Despite written assurances that they would refund the additional cost if I were to accept delivery of the frames and make the customs payment I have since been told by the ownder of the company himself who seems to handle all complaints that it is not their problem after all and that sitting in his New York office he really doesn t care I was subjected to verbal abuse over the phone told that I did not deserve the frames not allowed to finish one sentence and eventually forced to put the phone down to stop him shouting abuse at me I have since discovered one shocking review after another on the internet some so ridiculously appalling I have laughed out loud and wish I had come across these before I have not bothered to keep fighting to resolve this as 30 is not worth the insanity of dealing with the Manager of this company
cat
6727 reviews
N/A
1 year ago
decormyeyes com
Please read all the other reviews on this company they are all over the internet for very good reason They are scam merchants My story is almost unbelievable They charged me 100 for fixing hinges on sunglasses After negotiation they dropped this to 45 When the sunglasses were returned to me they hadn t been repaired When I threatened to challenge the charges with the credit card company Tony Russo agreed to carry out the repairs for free Once the glasses were sent back he refused to do anything until I gave him a check for the full cost of repair He was so delighted to have conned me he even told me so I let him keep the broken glasses as I just wouldn t be prepared to hand that man any money ataall Please read the other reviews on line The stories may differ in the detail but the overall gist is that these people are scammers and thieves and unpleasant ones at that They have been abusive to customers and are guilty of harrasment The step open to all of us affected by this company is to speak with the Attorney General of NY stae it s easy to do as 311 can connect you to the office 9am to 5pm If they make personal threats via phonecall or email then contact the police If everyone acts together they will be stopped
Shenandoah
6727 reviews
N/A
1 year ago
BAD NEWS DO NOT ORDER ANYTHING
this is the email I got when he did not fedex my pkg Then expect shit to come LATE and don t hound me I did nothing wrong we tried it was boxed up time was spent and I offered you a discount You are the kind of customer who deserves to be punched in the head I hate people like you So he gets the present 2-3 days later what s the big fucking deal Jesus christ who cares get him a card and say sorry it will be here Monday He should be happy mom is alive and not dead fuck the presents only health is important You are just RETARDED With a capital R judge yourself
Chachi
6727 reviews
N/A
1 year ago
Thank God i read these reviews
Sent in my glasses to repair They were expensive Mr Bolds was obnoxious and this is one of the worst rip offs of all time Do not do business with this company They are not responsible and his exact statement was This is NYC you don t send expensive glasses to NY What were you thinking When he found my glasses after 3 months he said they had repaired the lenses which i didn t ask for and wanted me to pay for them He never returned my glasses I am shocked they are still in business
Tom
6727 reviews
N/A
1 year ago
Keep far away from this Company
Well mine is a short story Put through an order at decormyeyes com After a few days of not hearing back i thought it was a bit strange so did a search and found this website I promptly cancelled my credit card to avoid the charge going through Tony the absolute gem that he is has advised me I m going to collections lol What an idiot Thanks for all your reviews guys You def saved me a whole lot of trouble
mad
6727 reviews
N/A
1 year ago
DON T BUY FROM THIS COMPANY
Like many others i too wish i had read these reviews I regret buying from this company I went through the process of ordering glasses through the website I ordered Hoya 1 74 high index lenses thinking i would receive high quality thin lenses Whene i received my order i was shocked to see how thick they where The last time i wore lenses so thick it was in 1974 I have been to several optometrists that have verified these are not what i ordered and paid for I have contacted them but they will not take any responsibility and will not help me in any wa This company mislead me What to do
anne
6727 reviews
N/A
1 year ago
Shocking
this company has fraud written all over it I don t want to go into detail about my story but i would like to inform anyone who s thinking about buying glasses from this company DON T DO IT I had purchased some glasses they were not what I wanted I wanted to send them back so I called customer service to get an earful of how much of a piece of shi I am and I will not be getting a full refund Reported it to my bank cha ching all problems solved until last week I received a personal phone call from Tony Russo owner of the company and he said that he s going to drag me down the street and kill me Made a report to the FBI This guy has no idea on how to run a business and I hope people look into this company before buying
