Deeandgriffin Reviews

First property buyer

They made process of buying first property horrible for me Very unprofessional slowing down whole process Not answering questions on time Would not recommend to anyone

Stressful and costly

NB Dee and Griffin has seen our review in advance and been given an opportunity to comment apologise but did not reply We had a very stressful experience with this company whose policies knowingly prevent the other party from conducting a transaction without themselves using a solicitor even for small simple transactions This cynical and unnecessary approach cost us over 1 000 and delayed their client s transaction by two months Moreover we found the solicitor we dealt with rude and we were astonished to find that she put her client s sale in jeopardy by falsely telling the estate agent that we were not in a position to proceed when we had in fact spent hours trying to meet the practice s excessive requirements We have reported the company to the SRA as these policies are not in the public interest The absence of civility both in the initial dealings and in response to our complaints has been so disappointing

If I could give -5 stars I would

-5 STARSYour house sale with take 3 years not 3 months Uncommunicative take forever to respond and process documentation always something else you need never been with a worse solicitor

An expensive waste of my time

I used this lot to conveyance the purchase of a house which needed to have a piece of land registered by the seller They told me they would withhold some money from themuntil this was done But they didn t do it and I had to pay another solicitor to purchase an indemnity policy so I could re-sell the property Dee Griffin tried to weazel out of by implying it wasn t their responsibility because it was the fault of an ex-employee by saying I didnt need to buy an indemnity policy anyway WELL I DO IF THE NEW BUYERS SOLICITORS INSISTS ON IT AS A CONDITION OF PURCHASE When a succession of people are telling you that you re not providing an acceptable service thats me being polite Then you need to consider the possibility that they may be right and that you have issues that should be addressed

Go anywhere but here

Poor communication Mistakes made with no effort to rectify or take ownership for This particular error cost thousands of pounds in help 2 buy bonus being lost Staff quite frankly rude and abusive Deadlines not met constantly chasing paperwork Upper management did not take complaints seriously An awful first time buying experience Avoid at all costs

Do not use at any cost

Do not use at any cost Completely mishandled everything from the start zero ownership all parties estate agents in both sides solicitors in 20 years of doing this job I ve never known anything like it buyers sellers all dumfounded They caused a large delay in moving dates for everyone due to complete incompetence Emailed on the 29 07 21 politely and clearly setting out complaint with all the details and attached evidence required payment required to myself and they have not even got back let alone made the payment Incompetent no morals and complete lack of ownership of their errors I understand people make mistakes and I m more than happy to give them chance to rectify This has not been the case at all It seems a case if ignore and hope it goes away

Rude and really slow

Poor communication really slow rude on email and never addressed us by name emails were usually 3 word answers They do everything by post and seem to be in the dark ages they don t even use Zoom I regret using them and they made a very stressful situation a lot worse Their customer service is non-existent Avoid at all costs

I will give no or negative star if I can

It was recommended by the estate agent to use Dee and Griffin in selling my house Unfortunately Julian kept ignoring the request from the buyer s solicitor to do the deed of variation and caused long delay in the house completion I had tried to ring to chase 2 times staff promised to ring me back but never did So frustrated Due to the long delay the final legal fee was shockingly high