Deferit Reviews

Missed bills terrible customer service and AI horror

Customer service must be ran by an AI because they refuse to actually speak like a human being and answer my simple inquiries on how to safely and securely send ID and sensitive credit card information and encrypted format in order to protect my information It s almost hilarious on how obviously the customer service rep does not care and would just repeat themselves and give you a lousy sorry that absolutely has no feeling behind whatsoever And at this point they haven t even responded to me since Friday when I sent the latest email Which brings me to my next point that they do not have an actual phone number to talk to a human Instead what you get is plain tag through email with them And probably the final frustration with these guys is the fact that you have to provide ID a selfie and a picture of your credit card front and back if you want to use anyone else s debit or credit card to pay your bill with them I have never had a website punish me for trying to pay a bill and pay them my money if the credit card or debit card wasn t specifically in my name This has to be the dumbest thing that I ve ever experienced and I ve canceled my membership which I guess they must have so many customers at this point that they don t care because they made absolutely no attempts to try to keep my business Overall my experience has been very poor and I cannot in good faith ever recommend anyone using their services in any capacity Just know that you will never get a manager to speak with you they ll continue to basically rewrite the same email over and over again without actually addressing your concerns as a real human being I m just glad that I only had to use them for one month and this experience was very eye opening because it would have been terrible if this was the holidays or something else important The reason I bring this up is because they did not pay my bill automatically and my bill is actually late and I received an email from the company saying that they have not received the payment and they are about to cancel my car insurance I have no idea why Deferit didn t automatically pay that bill as I had already paid my monthly membership so that was very annoying that they basically stole my money for November without actually paying the bill whatsoever I m just looking to pay my last two payments and they just be done with them but I cannot say enough bad things about them I m just going to go to all websites and contain to leave very negative reviews so people can know the honest truth about these companies

Unsatisfied - Deferit

I had 3 scheduled payments left to pay Deferit back for paying a bill Instead Deferit withdrew 4 payments One payment was more than double the scheduled amount This was the unauthorized payment Therefore Deferit was overpaid I have reached out to Deferit and there is no response A phone number is not listed only a link I used the link to inform Deferit of my issue complaint Deferit -0 is the rating they should get

Deferit will not let me login and won t respond to me

I have been attempting to login to my Deferit but will not accept my password Keeps saying my password does not match my email address So I try password reset Apparently an email has been sent to my nominated email address However I have not received it neither in my inbox or spam folder It has been half an hour since I have attempted to contact them but have no reply Not a very reliable service I ll be taking my business elsewhere Somewhere that is more reliable

Very disappointed with not being able

Very disappointed with not being able to contact them I am owed 79 from a bill that was returned I have not seen my money I ve messaged the company no reply

Waste of Time

On July 17 2024 I reached out to Deferit for assistance with the payment of my utility bill paid to my landlord and was told that I qualified for a 150 payment I would need to pay a subscription fee of 14 99 plus a first payment installment of 58 48 which was paid on July 17 2024 After my payment was made I received an email from Deferit stating that my bill could not be paid electronically and that a check would be mailed instead It should be received within 7-10 business days no later than August 3rd which is the due date for my bill Unfortunately I confirmed with my landlord on August 5 2024 that they never received the check payment I reached out to Deferit on numerous occasions to request a refund and cancel my account and to not report any information on my credit report due to me not receiving the services that were advertised I received a refund of 58 48 on August 17 2024 but I did not receive the refund of 14 99 so I reached back out to Deferit Eventually I received the refund of 14 99 on August 22 2024 and per my communication with Deferit my account was canceled Well I received a credit alert from TransUnion a month later stating that Deferit has reported the canceled account to my credit report with 450 limit a balance of 113 owed and monthly payment of 38 which is all inaccurate seeing that I only was approved for 150 and didn t even receive that Now I have to go through the process of getting the account disputed when it should have never been reported in the first place

Great company

Great company I was disappointed with the customer service but the manager called me and was very understanding will definitely use again