Degiro Reviews

The UI is not user friendly at all in

- The UI is not user friendly at all in compare with other trading platform - For an important stock market like NYSE there is a 15 minute delay in prices and it s not even possible to pay to have the real time prices - The diagrams are not useful and has none of the major features that you can find in other platforms - You can t select the language You must use the language based on the country you re in so if you live in another country useless - Quite a lot of time you can t place the order on time for me it was in NDQ so you may totally lose the opportunity if you rely on this platform Seems there is a reason that it s cheap Try to evaluate its features before bringing your money in

Big problems transferring money from Degiro

I have for over 3 weeks - tried something as simple as transferring deposits from my Degiro account to my bank account I am being rejected on standard grounds Your payout request has been denied due to one or more reasons Please check that there are sufficient funds available and submit the necessary documentation It is not about sufficient funds but about submitting the necessary documentation Here are two options1 Either use Trustly which does not work because my bank is not connected to Trustly 2 Submit a copy of a previous transfer I can t do this because it does not give Degiro the necessary information among other things because it does not show my bank account number And what do we do now - and no - I don t want to ask my bank because I will have to be pay for this service to send documentations Degiro can call my bank to confirm my bank account Can t understand it s so difficult I use two other trading platforms Saxo and Nordnet and have no problems transferring money

Beware Cheap means terrible service in the case of DEGIRO

They claim that they don t send any information to tax authorities and it s the users responsibility to do that I have been doing that regularly and correctly based on their year end reports however they sent some information to the tax authorities last year which lists my gains as way higher than they were can be cross verified with DEGIRO s own report for my return in 2020 I contacted them to ask where the numbers are coming fromAnd that they should correct that First they insisted I was wrong and no information was sent Then I told them my tax authorities confirmed that DEGIRO sent the info After a month of back and forth I got an answer from DEGIRO saying our legal team does send info sometimes and we need to confirm with them what was sent It s been three weeks where they promised they would get back in 3 days Terrible customer service and they don t realize or care that I might get in trouble with the tax authorities because of their mistake as I have to prove I am telling the truth Moving my account if it does not get resolved soon

Wrongful 9000 USD worth of fees

Wrongful 6162 USD worth of feesDegiro has falsely charged me for a total of 6 162 58 USD in 2022 Something that I consider a total scam Keep in mind my total portfolio value is around 150 000 USDWhen I called Degiro to dig deeper as to why I was suddenly finding a huge deficit in my account balance worth I was told that the expense was charged because of an attempt I had made to allocate additional funds When I told them that I have never been approved to invest with additional funds and that my account is locked to whatever I have on my balance they say that doesn t matter and that I am charged by whatever I applied for I then ask them well what if I had applied for 10x the amount would I then have been charged 10x where the response was yes Even if it was not approved They refuse to pay me back and cannot explain why I was charged for something that I was never allowed to invest with I am taking legal action and reporting Degiro to Degiro to the Financial Services Complaints Tribunal KiFiD Update 03 05 They have 4 weeks later not responded to my complaint and have again removed USD 3000 from my account for fees even though the support last month advice me that it would not happen I have now lost close to 10 000 USD on fees to degiro all while my total balance portfolio has never been greater than 150 000 and while never trading any options I see no other option than to sell all my stock and remove it from the platform so they can no longer take more of my money

Bad platform and horrible customer service

I have been trying to open an account with Degiro for more than a 10 days Every time they come up with new reason and ask to re-do the same process They are so unprofessional and their customer service is horrible You can not chat with them or contact them

I don t trust them anymore

I don t trust them anymore Even though I transferred from the verified bank account connected to my Degiro account they didn t credit the account They asked for additional documentation which I provided then stopped answering emails Finally they replied saying they would send the money back to me No explanation

Hard to get money back

I initiated a fund transfer to my Degiro account on July 4th Unfortunately the funds have not yet been credited to my account due to an ongoing bank exchange process in Degiro they say It s quite frustrating that even after a month on August 9th I haven t received the funds back The situation is compounded by inconsistent responses from customer support each providing different explanations and mentioning the need for approval from someone This level of uncertainty and delay is truly exasperating I would advise caution when considering Degiro for financial transactions

You will regret degiro

Useless customer service extremely expensive lots of surprising fees Stay away from this broker Update 22-Sep-2022Thank you for the answer which is not that different from what I got all the time yet it still does not answer what I wanted to know which was 1 Do I have to pay this fee forever every year 2 Is there anything I can do somehow to avoid being stuck in this situation and get rid of this fee I mean how hard can it be to understand these two questions The first is a simple yes or no the second you need to provide real insight