Dejapan Reviews

Wonderful

I ve been using DeJapan as my main proxy service for years they ve been incredible so reading the negative reviews really does shock me From ordering via sites that they advertise using their request system they ve never let me down where it s possible to order an item for me I have always had great customer service as well when required All-in-all I really do recommend DeJapan as they ve been nothing short of amazing in my experience

Reliable honest service

I have had a few orders over the last year through both air and sea with no problem I always opt for protective packaging for electronic devices and they have come through secure and intact Wonderful customer service and always a pleasure to do business with

Honest and fair proxy

At first I was a bit skeptical for Dejapan but there was no need for this at all They were clear about all costs on the FAQ and different information sections They weighted the package honestly and therefore charged the right shipping fees I weighted the package myself to check The website itself could maybe use a bit of an update but it was easy to use nonetheless That would be my only remark other than that everything was solid Especially the customer support was very friendly and patience even though I had many questions

Excellent service - will use again

I bought two high value items through DEJAPAN to be sent to the United Kingdom - totalling at over 5000 before shipping and duty Needless to say I was super scared about the whole thing but DEJAPAN seemed the best proxy company in terms of communications based on what I d read beforehand As I d hoped communications were excellent throughout the whole process Very good English and lots of attention DEJAPAN were as appropriately worried about the whole thing as I was and did their best to make sure it all went well Additional fees were negligible given the cost of the items and shipping was expensive 270 but not unexpected based what I ve paid getting items shipped from Japan before and given I requested it was fully insured on purchase price Post-Brexit import fees where a kick in the teeth when it got here but nothing that can be done about that Will gladly use again for buying hard to get items

First purchase

I used them for the first time recently for a small order and had no issues Everything arrived quickly and safely I have sent them emails asking questions and they are always happy to help and respond very quickly in very good or even perfect English I m using them again already

Great proxy service

Have been using DEJAPAN to buy my kpop goods and have no problems with using them They order from Mercari as well but require 500 yen per order Great customer service secure packaging and they do a great job from start to finish

Very professional human honest and reliable service

Usually I never write reviews about businesses but this time my experience was so good that I decided to do it Let me be clear from the start you can trust DEJAPAN There was an item available on a Japanese website which I wanted to buy and without DEJAPAN it couldn t have been possible I had several requests concerning this order and DEJAPAN was able to fulfill all of them Of course before starting the purchase I asked them a lot of questions by e-mail because I wanted to make sure that it would be possible They usually respond on the same day or the day after it all depends on your timezone You ll see by yourself that they re very nice and they always reply except on Saturday and Sunday So if you have questions I d recommend you to ask them About the site the procedure is classic they ll buy the item you want receive it from the seller and send it to you Their website offers a lot of options like keeping the original packaging or adding extra protection It can be a bit confusing so decide what you want beforehand since you can t change options after that and if you have a doubt I recommend that you ask them via e-mail About my last order with them they bought the item very quickly and when the item had arrived at their warehouse they were very quick to pack it like I wanted I will not detail all the specific requests I asked them but I can just tell you that these requests were a bit complicated yet DEJAPAN did their very best and fulfilled all of them If I had tried another service let me be clear there was just no way that it could have been possible so I m very grateful to them About the package I received the item was very well protected since I chose the extra packing option and I don t regret it since it was necessary Keep in mind that any extra packing will naturally increase the weight of your package though this is the same for any service The difference with Dejapan is that it s made with care in order to protect the product and not to make the package heavy About the costs of course you ll have the shipping costs to pay and also some other fees depending on the order and the plan you pick To avoid any confusion again ask them via e-mail As a conclusion Dejapan is a proxy service that can be trusted and if you do and make everything clear with them by asking them questions if you have any doubts it should be ok for you They re very human you can feel it in their e-mails and also in the way your package is packed

A great proxy provider

Dejapan helped me with my a family s milestone presentI did not realise how difficult it would be to purchase items from Japan online Then I delved into the world of proxy services and was overwhelmed by the options I m not going to lie I was skeptical of Dejapan and its lack of fees for a straightforward purchase and send but they re legit and I received my package within a week of purchase in mint condition Service was friendly and prompt via e-mail The only criticism is regarding the initial purchase where it got confusing specifically the selection for a delivery plan Both choices are indicated to be free when the consolidation inspection insurance is not And even when I selected to keep the original packaging for free it still defaulted to the first option This may be an oversight and should be easy enough to fix to minimise confusion Overall a brilliant service and one that I would recommend and use again in future