Based on authentic user experiences
BETH MARTIN
6732 reviews
N/A
5 months ago
Service Used to Be Great - Now It s Terrible
Service Used to Be Great - Now It s Terrible My wife and I have been Delallo customers for several years mostly ordering from them online and sometimes purchasing their items in local stores They always packed the items well and never forgot to include anything we ordered until the past year With each order we received items were missing cans were dented lids on jars were loose so that jar contents spilled inside the packing box and items were no longer packed well Each time there were problems with our order my wife wrote to Delallo s customer service team via their website link Instead of apologizing they refunded the price of the items that were missing or damaged which we discovered when reviewing our bank account Delallo gave no explanation for their order fulfillment errors no sorry no offer to replace the damaged items and send the missing items - they didn t even tell us we d get a refund We only found out when we checked our account which we do regularly But at least we got our money back We then had to waste time reordering the same items and paying shipping again hoping the items would be intact in the subsequent order Again items were missing or damaged and again my wife reported the issue to customer service and again no apologies Instead they gave a long explanation after several messages from my wife without any response to excuse their poor service by saying they had several orders received at the same time My wife told them she wouldn t buy from them again We were on their email list and they removed us which is funny because they didn t even try to get us back They simply didn t care and took us off their mailing list out of spite Delallo used to be great but now their service is lousy their attitude toward customers is worse and even more egregious when the mistakes are theirs instead of owning up to them they get angry at their customers What a sham Delallo You have a lot to learn about delivering great service Not sure what happened to your company but those who ran it well are obviously no longer employed there
michael ramela
6732 reviews
N/A
5 months ago
As far as an employer goes speaking on
As far as an employer goes speaking on behalf of all employees This is the worst place you would ever want to work Their young micro management teams creates a hostile work environment for all employees They don t care and this review will never hurt their profits But do yourself a favor and NEVER seek employment there unless your love being abused and treated like a sub human
John D
6732 reviews
N/A
5 months ago
good sauces and gluten free pasta
Very good pizza sauces and gluten free pasta options The gnocchi is quite good as well
MK
6732 reviews
N/A
5 months ago
I have ordered from DeLallo for several
I have ordered from DeLallo for several years We enjoy their sauces condiments pasta and canolli shells and found that their prices are cheaper online than in our local grocery store Items are carefully packaged - each jar or can comes tightly wrapped in bubble wrap and we ve had no trouble with dented cans broken jars or smashed cannoli pasta This is huge as most retailers really tanked with regard to care with packaging or responsive customer service around the time of Covid DeLallo seems to have kept their quality and we will continue to purchase their items in bulk online rather than pay an uncharge at the store They also offer some pretty good sales throughout the year -