Deliveroo Reviews

3 hours from order to eating

Deliveroo Dage Claypot Noodles Shocking service From ordering 2 starters and 1 main meal to eating was just short of 3 hours The initial time estimate was 40-70 minutes which was ok Then the timeframe kept updating creeping up and up in 20 minute chunks Eventually the food order took 2 hours and 30 minutes and then as the place was far away not that I knew this why don t they only offer you eateries within a mile radius or so of your location the delivery was 30 minutes as the delivery rider was on a bicycle Needless to say when our food arrived and the delivery person got it out of his regular non insulated back pack it was cold The quality of the food was awful too but I ll give the restaurant that review Logistically it seems that deliveroo does not have clue

No customer service

My order was not acceptable made me and my wife sick Deliveroo doesn t want to act

Such a bad and disgusting experience

Such a bad experience The food came over 40 minutes late cold and soggy I was told that I would get a partial refund and then later told that wasn t possible Worst service ever and terrible food from where we ordered from

Ordered something

Ordered something The rider was about 200ft away from me I messaged them to ask them if they were lost and requiring help I then got a notification that there was a problem with my order and that was it I messaged a customer service person to ask 1 where my order was 2 why it hadn t been delivered to me and 3 why my rider didn t bother responding to my message and instead just took off The person I was chatting with could not find out the answers to any of those questions for me which to be clear wasn t their fault They just didn t have access to any of that information All they could do was apologise and refund me So Deliveroo might want to make it so that their customer service workers can actually find out the answers to their customers queries because that s a pretty shockingly bed level of customer service for such a large company Anyway I think I ll try Uber Eats next time

Awful

Awful Awful Awful Ordered shopping from local store and informed over half is out of stock The order wasn t worth the fees after they removed most of the food Deliver cancelled it for me but not my money I used my last 30 on the order They did not fulfil Now they have 30 of my money and I cant order any food as my account is empty They would not help or put any compensation on my account so I could eat Just sent the same automated pre-written thanks for your feedback They charge 2 50 every order Wouldn t even give a 5 good will

Just really dishonest customer service

Just really dishonest customer service BAD Bad service Its a joke

Corrupt - Chicken Katsu was paid for but not provided

Ordered from Deliveroo and it was a total disaster Paid for Chicken Katsu Curry that never showed up and the rest of the food was cold despite paying extra for expedited delivery Reached out to customer support immediately only to be told there s nothing they can do No redelivery no refund no compensation nothing Ended up having to go to the supermarket to buy dinner This is unacceptable Deliveroo I expect better How are you going to fix this DeliverooFail CustomerServiceFail DoBetter

Driver delivered broken wine bottle cut my hand open

I snapped tonight after copious barely-literate messages back and forth of him trying to find the address he finally delivered me the bottle of Rothschild wine broken in a paper bag Delivery was at night and I didn t see nor expect it to be broken so when I took the bag it cut my hand open and wine and blood spilled everywhere I absolutely lost my temper Never again with these morons they don t respect customers time or money I needed stitches at the ER Waste of space these ppl are Deleted my account and never will order again