Deliveroo Reviews

Horrible customer service

Horrible customer service They don t provide a refund voucher or redelivery for missing items or orders Customer service doesn t do anything but repeat the same paragraph over and over about all the things they CAN T do via chat You ll just end up having to pay for things you ll never receive

Worst experience

Worst experience Was spending avg 400 euro a month on deliveroo but in recent times have notice a serious drop in customer service Full orders not arriving or incorrect items arriving After highlighting this to the help team I was told on multiple occasions in an automated response I wasn t entitled to compensation Cancelled my deliveroo plus account and have moved my business to uber eats

Absolutely disgraceful company

Absolutely disgraceful company Basically theives They took my money and I never received my order When I complained they said on this occasion they would not be providing a refund THIEVES

Deliveroo team never ever help you when

Deliveroo team never ever help you when the restaurant mess up your food They know the term to escalate but believe me ALL are useless They will never listen and never considerate Reastaurants beware never tie up to these group They are crook only wants to make money Martell in Escalation Team is useless liewise Mohammad in deliveroo customer care They must put their great surname in emails They simply says throw your money- we will not help you

Told me I don t need a refund for

Told me I don t need a refund for things I paid for and didn t receive Deleted Deliveroo and cancelled Deliveroo plus And jokes on Deliveroo because I got every penny I paid back through my bank with the FRAUD they are committing Shame on you Deliveroo

Avoid at all costs

Wow I kinda wish I found this page earlier Anyway Deliveroo is truly terrible Have a read of all the one star reviews here Rarely can you see so many one star reviews on one company I won t bore you with my personal experience terrible btw The only thing I can say if you use them and actually get what you ordered you are truly one of the lucky few Terrible customer service and exhibits all the hallmarks of business going through a death spiral Avoid and spread the word

Crap customer service

2 items missing and what was delivered was cold Their Web chat agent deemed this a matter that didn t merit a partial refund Escalated to a Web chat manager who also was of same opinion So Deliveroo think it s outrageous that people should expect to get everything they pay for and for food to be hot

Thieves

When it works it is extortionate cost When it doesn t work I would call them thieves I pay for a service you don t deliver that service then expect me to be happy about only getting half my money back An hour after ordering I am delivered part of my order which was inedible I then spent an hour disagreeing with customer services as they offered me between 10 and 50 of my money back And still wanted me to pay delivery Zero attempt to rectify the situation - no attempt to deliver some food And I am out of pocket down 2 hours of my time and my family are still hungry and have not had dinner I cannot express how ridiculous I find it that anyone would see this as reasonable I will not use this service again