Dell Reviews

New Monitor - delay delay delay cancelled

I ordered a new monitor direct from Dell Ireland and when ordered they gave me an estimated shipping date its was right underneath the purchase button One of the reasons I chose this monitor the AW3821DW was because it was due to ship pretty quickly within a week and it was on sale with 20 off The date came and went and then Dell delayed the order 4 times over a few weeks until without reason they eventually just cancelled the order At no time was I told why I had to chase customer service each time to find out what was happening All they could tell me was stock issues Why would you have a sale on a product that isn t available I really was looking forward to getting the monitor It was meant to be a 40th birthday present for myself What a sham Dell is Crap service and I will avoid Dell in the future

I am very disappointed

I am very disappointed I had to make several phone calls and chats to discover my order had been delayed A huge mistake It comes from China All those airmiles I have a Dell and it has worked well but I suggest dont buy online

Worst company ever

Worst company ever Purchased laptop 2 weeks ago and never received Over the phone they told me that they cancelled the order because of laptop failure Now i know why - it fail because the price went up and they didn t wont to sell it cheaper Only one thing - they forgot to inform me about this issue and refund the money DON T DEAL WITH THEM LADSDell G5 15 RTX 2060 512GB PCIe M 2 16GB RAM

Think carefully before buying Dell

I purchased a Dell 7400 laptop thinking it was a premium product but after 6 weeks just over the 1 month return date the motherboard failed An engineer came out and replaced it only for that one to be faulty too because the power port was not set in properly so it couldn t charge He returned again a few days later and put another one in but 5 minutes after he left it failed again as before Shutting down randomingly and freezing I went back to him and the service agent and requested a replacement They insisted that it had to be sent away as I didn t have premium service It was sent to Poland and yet another new motherboard was put into it It was finally returned and shut down almost immediately with general use I am now keeping a diary of its faults and it seems to have stopped for now but I don t hold out any hope for it I can t risk keeping any information on it or using it for anything important As other reviewers have said there is a problem with their quality control so don t buy Dell

Poor service

I ordered my new lap top based on performance reviews of the product unfortunately I should have looked at service reports nearly 3mths later and my lap top still hasn t arrived and they have taken payment I am trying to cancel and get a refund but it is not an easy process So disappointed thought I was dealing with a quality company No explanations no proactive engagement no customer service

Super fast 5 week delivery

Ordered a new laptop from Dell on the 10th of November Received an email November 21st to say that the order was delayed until December 17th 5 weeks to deliver a bloody laptop - this is a company that manufacturers them Pathetic

My son bought a laptop last august and

My son bought a laptop last august and paid 2400 on the 18th of February it stopped working he contacted Dell customer services and they emailed him back that I would be picked up in a few days I have been speaking to a few guys who were not that helpful and last Thursday I again rang to ask why the laptop wasn t picked up They then said that they would send out an engineer on-site buy on the Friday the laptop was picked up I rang Friday to let them know that it was picked up and to cancel the on-site engineer but the guy rang me Monday 12th to say he was on the way The laptop is in another country now and the engineer is not going to be here unto the 29th of March my son has his exam next week and is the only one in the class that won t have his laptop This has just been a complete shambles and the level of customer care is one of the worst we have received from one of the biggest companies in the world

Bad Customer Service

I am waiting for my order but already not happy with customer service If they promise to call a business customer within 10 minutes then they should do so and not forget about it completely

Bad customer service

Bad customer serviceI contacted Dell via chat with a view to making a purchase The agent asked if I would like to receive a transcript after the call and I said yes I had found the item cheaper on another web site I let the customer rep know and provided the link The agent checked and verified the link She then told me she would have to get approval from a manger and they would email me at the email address I provided I asked how long that would take and she said the sales team would email me within two hours and I thanked her I never received any further communication No transcript no email from the sales team No interest in the customer or the sale apparently