Dellrefurbished Reviews

Truly Awful service

Truly Awful service Described as a refurbished back to as new condition Finger print sensor inop and battery only last 2 5 hours on battery saver program with display brightness at minimum On normal setting its flat after 90 mins Customer service say thats with in tolerance yet a new one lasts 12 to 14 hours Offered to keep if they supplied a new battery but they refused and wont issue a return label which is against UK DISTANCE SELLING LAWS Will be putting a paypal claim in PLEASE AVOID THIS COMPANY unless you want pure hassle and zero help

Awful product horrible customer service

Awful The laptop I bought does not boot correctly and goes into recovery mode as soon as I turn it on The customer service is slow inefficient and don t provide solutions I have called two times since yesterday sent two emails and still no answer I really recommend buying a new laptop instead of buying Dell refurbished They are not reliable and not worth anyone s time

WASTE OF TIME MONEYI wish I had seen these reviews reviews before

I wish I had seen these reviews before I bought a laptop from them I paid over 1 000 for a laptop plus around 93 for 3year onsite service Within a week I had first issues which Dell claimed was not their fault and so charged me for repair I have now been in constant contact with them for a few months about problems with touch pad and now no WiFi Had several visits from technician who brought the same replacement part 3 times before even he admitted that it would be pointless to fit it as that was obviously not the fault Still ongoing and no working computer Do not waste your money

Utterly rubbish Dell outlet website

Utterly rubbish Dell outlet website It s all fake showing high spec machines for a low cost but when you actually check it comes up an error and no stock and that machine disappears for about 10 mins an reappears again Absolute waste of time don t waste your money with the Dell Outlet

Absolutely Terrible Experience with Dell Refurbished - Worst Customer Support Ever

I ordered a Grade A refurbished laptop from Dell Refurbished expecting something in good condition What I received was an absolute joke The laptop had a massive dent and when I opened it the entire body came loose and made awful noises This wasn t even close to refurbished it belonged in the trash not in a customer s hands The nightmare didn t end there Trying to return this piece of junk has been beyond frustrating Their so-called customer support is useless They sent me a return label after business hours for a next-day collection leaving me with no time to plan Calling them is a waste of time because they never answer and emails take at least a day for a response if they even bother replying I m fed up I just want my money back and to never deal with Dell Refurbished again If you re considering buying from them DON T Save yourself the hassle and frustration until they figure out how to run a proper business

I d give it zero if I could

I d give it zero if I could Laptop arrived and was still registered to the previous owning company and it would only accept login credentials from that company Trying to get it resolved with support was absolutely awful

Exactly the same experience

I have had exactly the same experience as Brendan Laptop arrived great spec for the price and in lovely condition so no complaints there However it was previously registered to a well known healthcare multinational and even with a full disk wipe and bios reset the problem persists If I were that company I would not be happy I am not happy either If Brendan sees this review I d be interested to know how it was resolved as I would like to keep the laptop The most they seem to be offering now though is for me to get a refund Really hopeless wasted a day on the phone to dell and microsoft and trying to sort it out No effort to fix it from Dell s side other than saying to return it If I had bought on ebay I would be assuming it was stolen and being sold on by scammers

Fantastic Laptop great service - what more can I ask

I was recently injured and find myself working from home more often and unable to sit for long at my usual workstation until I heal The laptop I had looked great but was slow and made working three times as hard I was looking for a replacement with the processing speed and reliability but without the massive price tag and someone suggested looking at Dell laptops as they used them in their own workplace I found Dell Refurbished as I was definately looking for a pre-used machine to acheive the price point I wanted to spend I wanted something with a proven name behind it that I hope will still give me 2-3 years of service if possible Although I spent slightly more than I planned I did so because the laptop s are really holding their money at the moment so everywhere you look nothing is cheap as such I found a Dell Precision with 32 GB of RAM 500 GB of memory a super quick processor and good quality graphics card The price was fair in comparison other companies I was considering but the reviews on Dell Refurbished weren t that great so I nearly didn t buy However the spec was really good and I knew I d get a 14 day return window so felt I had nothing to lose The laptop was ordered Thursday and delivered on Monday by DHL My IT guy set it up for me and I m flying Its a beautiful machine and after struggling along with a relatively new HP I can t fault this one at all The Dell has real substance with a great display a fantastic keyboard and the graphics and response rate are just brilliant I ve used the webcam which also has a small privacy cover to protect you when you re not online I like that little touch I m really glad that I went for it and know its going to last me a fair while It s fast and can manage multiple programmes running at the same time It s not buffering or slowing me down and I m getting through my work more quickly I m a very happy bunny and would recommend Dell Refurbished without hesitation