Deloox Reviews

Poor costume service

As in my previous review I explained that I was sent a wrong parfume and was still waiting for some kind of solution Today 8 days later after sending pictures of the product barcode of the product they have admitted that there has been a mix up I have now been sent codes and stickers via e-mail which I must MYSELF print I don t have a printer and glue to the parcel and return the wrong item All this before they will take further action Whatever it is sending the right parfume or a refund I have no clue The right thing would have been to send me the original parfume I ordered and paid for in a EASY RETURN parcel which I can the use sending the wrong one back without any hassle And it would not have hurt to give a discount or gift as all mistakes were made by Deloox UPDATE As they don t have the original parfume I ordered and paid for originally in stock it seems I decided to keep the wrong one and got 50 refund for it Not ideal but I really did not want to go through so much hassle returning it Note to Deloox The return policy should be much easier and efficient