Depanero Reviews

The worst experience ever

They will NOT help you with your service problems I brought a TV for repairs to them and not only did they not fix the problem with the logic board they said that due to dead pixels which ARE manufacturing problems the TV is no longer available for repair and has its warranty revoked How backwards is that

I have a very bad experience with

I have a very bad experience with Depanero I have bought an installation kit for a cooking machine They forgot to ask me if I received the device and after 6 days they refused to installation it and gave the money back to me without any written explanation

Completely useless

Completely useless They have no idea what they talking about even for a basic product knowledge Asked what should I do to get my iMac power adapter fixed and the lady said I do need to remove Find My iPhone from the lead first W t f

Very slow and unprofessional

Sent a phone for a screen replacement After 2 5 weeks they didn t even ordered the replacement parts and i had to send them multiple emails for status update Currently waiting for confirmation that they ordered the parts Their max ETA is around 30 days after the parts are ordered So a total of 1 month and a half for just a screen replacement

they didn t repair my pc after 2 times

they didn t repair my pc after 2 times in the service They didn t change the motherbord as they said

Horrible experience

Horrible experience Junky people They are not interesting in solving the cases

Horrible service warranty Dedeman Depanero

I bought a washing machine after 3 months water started to flow from the gasket I followed the instructions in the warranty to make an appointment by phone of course no one answered the step 2 I contacted them by email after 48 hours I received an sms on my phone number with my request number only without a date when someone will come to find out the problem After about 7 days I was contacted and asked if I was at home so that a depanero employee would arrive to find out the problem After another 5 days I was contacted by depanero team and they informed me that it was my fault that the water was leaking from the washing machine and I had to pay 350 RON for them to fix it obviously I refused and contacted another service where in 4 days replace part for 250ron I do not recommend Depanero as a service or warranty

EXTREMLY LONG TIME

The time it took for them to repair something really minor to my headphones more than 3 weeks would have been resolved by a normal service in less than 2 minutes