Desertcart Reviews

False advertising

Went to buy the Warhammer codex for Aeldari Website said it was 42 euro with free shipping to Ireland Went to checkout delivery had gone from free to 35 euro And purchasing the book would mean I d automatically be billed 179 euro for some subscription Needless to say I didn t buy the codex I d avoid these if I were you don t seem very reputable at all with their sales tactics I have screen shots of all the web pages to prove false advertising

Probably the worst experience online

Probably the worst experience online After ordering on their website an item costing more than 300 euros Asked for a return and refund Still 3 weeks later and no label to send back they find excuses and excuses I highly not recommend at all

Desertcart uses Dark Pattern

Desertcart uses Dark Pattern subscription scheme I set out to make a once-off purchase from desertcart ie on my mobile phone I didn t opt-in for PRO Subscription it was selected by default placed among multiple similar look n feel buttons small Change text no checkbox and away from the Buy button I used Apple Pay for a faster checkout Received one subsequent email that at the time I dismissed as yet-another-marketing-email which contained a line about free trial ending at the end of the body of the email nothing prominent The sneaky free trial period lapsed and I was charged in full 179 for annual subscription that I never wanted Completely dupped I have significantly lower trust for any online retailer I wish I d checked TrustPilot 2 6 says a lot Desertcart isn t illegal but it is misguiding dishonest unfair sneaky All bad traits and despicable business conduct DesertCart disgusts me as an entity Wish I could give zero stars on TrustPilot

Avoid

I would avoid shopping on desertcart ie I received the wrong item I shop online frequently so I wasn t too worried as most often than not it s easily fixed however not with Desertcart Their customer service is really really poor I will not be shopping with them again

Still haven t been refunded the 179

Still haven t been refunded the 179 euro they defrauded me of and I see they re still getting away with it from the new reviews By the way I didn t subscribe to their pro membership no matter what they say I put down the experience as 2024 because as of now ii still have not received any refund although still trying

Scam Pro Membership

Just like seems to have happened to so many others this company have tried to take 179 from me for Pro membership I did NOT knowingly take out with them FORTUNATELY the payment was declined by my bank and upon contacting the desertcart I was made to feel it was something I had definitely signed up to Best advice I can offer is use another company - this one is making a fortune tricking people into signing up for something they did not solicit

Scam artists

Scam artists do not sign up with this company They charged me 179 for absolutely nothing and now they refuse to refund me I have to contact Visa directly to try and get a refund They are a only out to trick and rob people of money

Very disappointed no access to my account to cancel auto renewal

Very disappointed after a good start my pro account randomly stopped working and I was told by customer support that my account didn t exist and never did I wrote it off as a scam and was disappointed to lose short of 200 However after another few months went by another renewal payment went through my non existent account again I was told my account didn t exist but after a few more chats I finally had someone find my account including a new one they had me set up while trying to resolve the issues but I still couldn t log into it I did spend nearly an hour with a technician trying to log in and in fairness he was trying to resolve the issue by sending codes etc but it didn t work and he was to call back the next day which he did but I was working and missed the call unfortunately he didn t try again I contacted customer support again after a week and requested a call back the following day this didn t happen until two days later when I was working and was on another call and unfortunately again he hasn t called me back since So the saga continues I ll have to spend half an hour explaining myself to customer care I m now down nearly 400 because of two renewals but I ve been told I can t get a refund for any of it but yet they can t seem to rectify the account issue either so I could not recommend using their service as unfortunately it simply doesn t work