


Experience the Magic - Desert Nights
Based on authentic user experiences
Howard Kotzee
6731 reviews
N/A
8 months ago
POOR CUSTOMER SERVICE
I am writing this review with sadness I have had nothing but poor customer service and unresolved issues from the day my account was blocked and locked due to a system error and no one could help me I have submitted so many emails and had web chats with agents to get the issue resolved but nothing could be done So on Tuesday the 02 06 2020 I had another web chat with an agent and had to go through the whole story again and explain myself which I dont blame the advisor for others negligence so the agent I spoke to said she will escalate the mater as I said I want my available funds back and I wants compensation for the time lost and stress caused by the companies mistake So on the same day 02 06 2020 I received confirmation that I will get a refund of 250 00 so I will wait and see if the refund of 250 00 is processed if not I will take the matter further as I have kept all the transcriptions and proof of all communication I have made PLEASE TRAIN YOUR STAFF PROPERLY IN ORDER FOR THEM TO HAVE CUSTOMER SERVICE SKILLS
Cassandra Reynolds
6731 reviews
N/A
8 months ago
if i could give less then one star i
if i could give less then one star i wouldz was given a free spin no deposit bonus which in order to claim winnings had to deposit 25 i made the deposit through bitcoin and desert nights denied my initial bitcoin deposit for 25 and manually credited my account 24 96 which made me just 04 shy of the required 25 so now in order to redeem winnings i have to deposit another 25 and wait another 72 business hours for payment when i spoke with them through chat because you cant get anyone on the phone they ended the chat without answering my questions and refused to let me speak with a supervisor not a recommended choice very unprofessional
Jerry Carmack
6731 reviews
N/A
8 months ago
Learned my lesson on this one
Well I had nothing but run around with desert nights I tried to cash out on 1800 dollars after days of waiting they tell me they need I D verification so I sent a copy of my Texas ID and waited some more After a couple of weeks they said they put 180 dollars back on my account I couldn t get anyone to answer the phone or email I didn t really figure they would pay me anyway cause I won it on a no deposit bonus Really just a waste of time
tariq albalghuni
6731 reviews
N/A
8 months ago
This casino belongs to the same Casino
This casino belongs to the same Casino Slots Capital company where you played and won and did not pay the money Don t waste time with these rogue casinos advice youDo not depositGreat menu is difficult to write everything at onceJust watch out
ThatDudeRaif
6731 reviews
N/A
8 months ago
What happens when casino is operated by selfish and greedy little ones
So I complete the playthrough for their 50 free chip I go to cash out the Max cash out for this coupon of 100 It like always with new casinos you sign up with ask for the KYC See this is where things can go great or totally sideways for me I suffer from E T uncontrollable tremors and shakes all day and all night 24 7 So taking id selfies can get a little tricky usually the casino will settle for a picture I ve ready created but they wanted me to take a new one I tried 20 selfie IDs I sent and they denied all of them I explained my situation again in detail and they responded with1 just find sumone to take the picture for u 2 reversed my withdrawal and put the funds bank into the casino wallet for gameplay 3 increased my max cash out from 100-180Claiming since my account wasn t certified they can and will whenever they do choose to do it Now there s what seem like a million casinos online I will never spend another penny with A casino that treats people with physical and intellectual disabilities with total disregard and disrespect Please choose another casino any casino this is run by individuals with no license and no regard for anything else but what s suits them even if it s absolutely unfair to the player
Stephen Leaf
6731 reviews
N/A
8 months ago
Desert night casino thieves
Hello desert nights casino stole 5000 from me which still is affecting me It caused me a lot of problems I m a very honest player which makes a lot of deposits I was playing with a deposit that had more than a 30 000 playthrough I was nearing the end of the playthrough which went into the very late night and early morning By mistake I accidentally played 3 or 4 rounds at 20 a wager which were all losses I wasn t trying to gain anything my mistake I hit the wrong button which was right next to the play spin A total mistake by accident when I was at the very end of the playthrough I Requested 2 payouts totaling 5000 After a few days they told me that they confiscated the money be cause I broke a rule Mistakes happen They were very rude and very unprofessional Please help me out It was a mistake
Jamie Cole
6731 reviews
N/A
8 months ago
I ve had nothing but good vibes in
I ve had nothing but good vibes in dealing with Desert Nights The games are awesome and the payouts are good At any rate the Desert Nights team is always on point in communicating processes and procedures You guys are great
David Johnson
6731 reviews
N/A
8 months ago
Solid Casino That Pays Out
I played at Desert Nights Casino recently and was able to cash out 130 via Bitcoin Primarily a Rival Gaming casino so the games are above average at best However the video poker is good It took about 4 days total to get my money and if you do play there make sure you upload high quality documents for verification That will help you get your account verified the quickest If you play there don t use a bonus I didn t That way you don t have to worry about playthroughs etc