Designhouseuk Reviews

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This review is about Design House Interiors in Wetherby Our experience of the sales side of the business was good and the product is good The after sales customer service we experienced is like nothing we have experienced before It has taken four months from delivery of the kitchen to rectify most of the errors We have had to chase and chase to get any response and to get errors resolved Products delivered to us in error or that were unusable because they were the wrong size - including a cooker hood and a sink - were not collected for over three months and then only when we gave an ultimatum that we would get rid of them in a week if they were not collected Some errors we have decided to accept including the carcass of most of the kitchen being the wrong colour On the colour error I had a call with both directors of Design House Interiors on 28 September last year It was left that they would consider overnight whether to replace the kitchen because of the carcass colour error or as I requested consider compensation as an alternative I asked for 500 off an 8 000 kitchen I never heard from the directors again and repeated calls emails have gone unanswered I think the ethos of this business is summed up by the comment made by customer services in a call that in 12 years of business they have never paid any compensation I have just become a Trust Pilot member for the purposes of writing this review because we feel so strongly about warning people away from using this business after our experience