Dewalt Reviews

It took them two weeks to get back to

It took them two weeks to get back to me and advise that a product stainless coil nails on their website had been discontinued However the product remains on their website I cant see what they gain by this

Trying to get a replacement battery for

Trying to get a replacement battery for one that died in less than a year I have had a frustrating time getting a response or be able to contact to anyone After reading other people s experiences with the same problems I have to agree this company does not value it s customers who buy their tools I have many Dewalt tools but I am ready to change brands Shocking what a terrible customer protocol they have

Unreliable Batteries

I have been using many Dewalt Products for 5 years Tools are very good CUSTOMER BEWARE Dewalt batteries will only last 2-4 years I have 5 batteries go bad and only been able to replace one because it was within in the 3 year period Latest was the 20volt battery for my self propelled lawnmower Customer Rep Ivan took my report and said he would replace it for free When he went to write it up came back and said they were all out He also told me that his supervisor would not replace it being out of the 3 year warranty I ask to speak to his supervisor to no avail This battery cost 265 00 new This left me totally disgusted after Ivan all ready guaranteed me a free replacement

Have a DWS780 saw and cutline LED died

Have a DWS780 saw and cutline LED died seems common Contacted Dewalt and they confirmed it was a warranty issue saw is practically unused mfg a year ago Rep said lied that unfortunately they don t have the replacement part power circuit board so nothing they could do Said they would just send it if they had it Well the part is available in-stock for immediate purchase I pointed this out to the customer care guy and they completely stopped responding Sent multiple follow up mails they refuse to respond

Rip fence dw3268

I purchased dewalt battery operated 6 1 2 inch 20v circular saw discovered it did not come with the rip fence and told it was a special order so I order it part dw3278 got it today it doesn t fit the saw I purchased Very aggravating So now I am stuck with a saw that I cannot get a rip fence for

I tried contacting Dewalt re my drill

I tried contacting Dewalt re my drill wont change torque speeds and a girl gave me a Mississauga number to call Called it and the girl said she shouldnt have given me this number theyre too busy to talk to me They are all out back fixing tools She put me on hold for 10 minutes then the phone went dead Dewalt is terrible

18v back stabbing dis to customers

I know everybody s frustrated with the 18 volt battery discontinuance And now everybody s having trouble with the 20 volt drills which I think are a piece of crap compared to the 18 volt I will never purchase another DeWalt tool again The cheaper walmart harbor freight Ryobi etc was known not to last as long as DeWalt but what the hell is the difference when you have to buy all new tools and hundreds of dollars if not thousands because they decided to stop making the battery Bye-bye forever DeWalt

Tried to order parts for the DCPW1000

Tried to order parts for the DCPW1000 and they is no availability for several of them Customer service is overseas which for some reason these large companies think will serve us best Seriously never again will I purchase a dewalt product

Bad quality drill driver

Bad quality drill driver The hammer action wouldn t turn off then the chuck just fell out DEWALT not interested even tho I have extended warranty Awful company Won t ever buy again