Dhcottages Reviews

A wll equipped clean and comfortable cottage

A clean comfortable warm and very well equipped cottage in a good location in Wareham

BAD COMPANY TO DEAL WITH BEWARE

We booked a cottage with Dorset Cottage Holidays for a week s holiday commencing 22 May 2020 which was subsequently cancelled by the company due to the government lockdown Dorset Cottage Holidays then gave us options which included swapping to the equivalent week in 2021 which we wished to accept However the company said that they would be charging an increase on the hire fee and an increase on the booking fee which is unfair according to the Competition and Markets Authority In view of this we requested a full refund in line with the Competition and Markets Authority s Cov19 guidelines issued with regard to consumer rights which states that a full refund should be given To date Dorset Holiday Cottages have not issued a refund to us and have repeatedly stated that any refund would be subject to reductions for the owner s reasonable costs and 50 of the commission for the full cost of the booking which again goes against the ruling made in a test case by the CMA The company ignore emails requesting the return of our money I have given them one star because I can t give them none Beware

Poor customer service

We have had the same problem with dhcottages as the first review had during lockdown 2020 We where told the same information as they had been told We have been told that we will not receive our money back

WE URGE YOU NOT TO USE THIS BUSINESS

We urge you NOT to use this business We have recently stayed at Miller Cottage Lulworth Cove and whilst the location of the cottage was great 5 minute walk to the cove and coastal walks on the doorstep the service provided by Dorset Cottage Holidays DCH was abysmal We arrived in the evening after a long journey found somewhere to eat and then settled down for the night It wasnt until the following morning that we began to see real issues with the cleanliness and general maintainance of the property A picture tells a thousand words and if we could post the photos we took we would From unclean kitchen cupboards and drawer fronts falling off to peeling wall paint Cracks in the ceilings rusty garden furniture not fit for purpose a disgusting bathroom that had not been sanitised correctly shower not clean and the shower door not shutting so a flooded bathroom everytime we showered And then we inspected the shower plug It couldn t have been cleaned for months with the amount of congealed hair There were pillow protectors missing off the beds shabby decor and carpet throughout with brick dust dropping from behind the kitchen cupboards where they hadn t been fitted properly We found ourselves cleaning the filth off of the table before we could sit down to eat and it was complete guess work as to how the oven worked as all the symbols had worn off Hazards such as mop buckets and vacuum cleaner left leaning under the stairs and loose radiator covers that could topple so not a safe environment for toddlers There were a few other issues that in fairness are beyond the control of DCH but nevertheless are worth mentioning like a constant loud humm from the hot tub in the neighbours garden rats running around between neighbouring bird feeders and a jack hammer and building noises starting at 8 30 every morning from a property to the side It s worth mentioning because a rural idyll it isn t fully surrounded by properties with a narrow overgrown passage to access it We paid a substantial sum of money for a weeks stay and the condition of this property does not reflect the price or any price for that matter as it s really not fit for purpose We could go on and on but our main issue is with DCH and with how they have dealt with us as paying guests We agree with a previous review that they seem to act no more than a glorified letting agent with more interest in the property owners than the holiday makers But then we fail to understand why any property owner would use this business either as they represent them badly too They fail both parties terribly and in our opinion fail to honour a contract they enter into with both parties when letting a property out to paying guests They fail to do regular property checks to feed back to property owners They fail massively on their housekeeping standards which makes a mockery of the token Covid posters dotted about the property They have totally failed to listen to our feedback and act on our concerns They passed all responsibility to the property owner who then felt obligated to offer us compensation They have completely washed their hands of their part to play in this but when pushed on the matter we had a sorry passed on to us from the housekeeper which in itself was an admittance of their failings Frustratingly they have stopped responding to our emails as we have pushed to hold them to account We really would not want other happy holidaymakers to feel the disappointment we have felt Fortunately for us the weather was fabulous during our stay so we were able to spend as little time as possible at the property DO NOT STAY HERE OR USE DORSET COTTAGE HOLIDAYS They have no interest in providing a good service to paying guests and just see the properties on their books as cash cows We gave them every opportunity to have their right to reply before leaving a damaging review and whilst we received some communication and a promise of an inspection after we left they clearly did not want to take any responsibility and we feel they have handled the situation badly We have tried to give a balanced review but unfortunately for them all we have to say is very damming The biggest con in all of this is their review system that means they get to vet the reviews left for their main website So unfortunately this may not reach all of their target audience We hope this is helpful

We attempted to work with this company

We attempted to work with this company as a corporate booking agency we placed some enquiries for one of our clients potential stay but did not proceed with any booking as our client s project was postponed No booking confirmation was sent no contract made Just enquiries that did not translate into a booking The owner then left a really bad review about my company and small team without any of us being aware of this which is still showing today Accommodation provider totally messed around by thus company - never booked and changed date requirements over the course of a month She even states in her review that we never booked I reached out to her to enquire why she left this and if she would remove it which she replied Your reps contacted us and reserved several properties changed the properties and the dates over the course of a few weeks whilst these properties are on hold no one else can book them so we potentially missed out on bookings for peak weeks Clearly this owner was upset that they had agreed to put a property on hold for us and our client due to us anticipating an imminent decision from our client which did not translate into a booking It is clearly the decision of the owners to do this or not - we are often told properties can not be put on hold by providers we work with or told a property can be put on hold for 24 hours or only until the end of the business day Then when a booking did not transpire the owner took it out on my company and my team by leaving bad reviews against our knowledge I emailed her directly asking why she did this and requested for its removal She replied My review is a genuine review of my experience with your company i thought it was careless of your reps to put properties on hold for so long How can it be careless for what is essentially a customer making a genuine enquiry which did not translate to a booking Clearly the owner is disappointed and thought it necessary to take their own frustrations out against us as a customer So i felt it necessary to express my experience that the owner of this company is unreasonable unprofessional takes no accountability for her own actions and business decisions and I d be cautious if you did actually place a booking with this company should you need to make changes or cancel as I can not imagine you would be treated well

Ideal cottage for a week s holiday

Ideal cottage for a week s holiday with border terrier convenient for local out-of-season walking attractions such as Corfe Castle Lulworth Cove Durdle Door and Studland Bay All arrangements made by Dorset Country Cottages worked very smoothly and the property was immaculate and nicely warm for February

Lovely little cottage

Lovely little cottage well equipped and perfect location

Lovely cottage in Worth Matravers Dorset

Lovely cottage that was beautifully finished and well equipped Everything was as we would hope on arrival instructions good and cottage was very clean We enjoyed being able to watch the wildlife from the lounge window and were grateful of the excellent Zeiss binoculars Communication with Dorset Cottage Holidays was good and I would consider using them again