Dhlexpress Reviews

Going easy way

The worst service ever I called them 6 times to make a change in the order each time the lied me that they fixed the issue Stay away

DHL Express not giving me my package

Delivers your package at a servicepoint while didnt even try to deliver it at your house

Rubbish service

This is just ridiculous Parcel was delivered to a locker but I did not get a code to open the locker Called them to get a code they said that they don t have a code and that they will deliver the package the same day and would send an email Never heard of them again Called them the next day they once again said that they would deliver it in the evening and call me nothing happened I called them a third time they once again told me that they would send me an email and deliver it in the evening and nothing happened Now the package is on hold in one of their facilities I payed 200 euro for this delivery of quite a valuable Item I am really thinking about calling the police at that point DO NOT USE THIS SERVICE It really is a scam

DHL IS SCAM

Paid 40 euros for an express service at the 3rd of January supposed I would receive the parcel at the 4th of January Is already the 10th of the month and I received nothing Don t waste your money on scams

Lost a product that is worth 139 99

Lost a product that is worth 139 99 euro that I tried to return to sender Glad that I am not sending something that is even more expensive On top of that I have paid the delivery costs for it Delivery address was in Germany neighboring country with Netherlands and they have managed to lose my parcel as it still has status in transit status for 5 months already Avoid at all costs they are not trustworthy

horrifying

I recently had the unfortunate experience of dealing with DHL and I must say it was nothing short of a nightmare From start to finish the entire process was riddled with unprofessionalism lack of accountability and poor customer service First and foremost the lack of responsibility taken by DHL is astounding Instead of owning up to their mistakes they were quick to shift the blame onto me the customer It s disheartening to see a company so unwilling to take responsibility for their actions What s worse is the level of unprofessionalism displayed by the staff It s clear that there is a serious lack of training as their actions and responses were completely inadequate Dealing with their representatives felt like talking to a brick wall unhelpful dismissive and absolutely frustrating My interactions with DHL left me feeling incredibly frustrated and disappointed This kind of behavior is not only disrespectful to customers but also damaging to their reputation I strongly urge others to stay away from DHL if they value their time money and sanity In conclusion my experience with DHL Express NL was horrifying and I would strongly advise anyone considering their services to look elsewhere The combination of unprofessionalism lack of accountability and inadequate training is a recipe for disaster Save yourself the trouble and seek out a more reliable and customer-oriented shipping service

Promise 2 days delivery then takes 10 I wish I could give a 0 rating

I wish I could give a 0 rating here DHL promises 2 days shipping to South Africa which is impossible clearly I chose DHL because they promise 2 days I had to send an important document that was needed a week after I sent it and it wasn t delivered in 5 days not to mention 2 days I can even understand weekends could be at play but this was business days This is unethical as customers are making decisions based on the information they see I raised this with DHL and asked to claim from the insurance for the package that was delivered late and is now stuck in South Africa They just threw their Regulations in my face regardless of the fact that they lied and I paid for insurance When I raised the issue with DHL they got a summary of events from the South African team which was also untrue in so many ways my correct version was barely looked at before they reverted to their regulation So disappointed as I ve used DHL many times in the past with no issues but the last 3 times have been problematic

I avoid giving one starts but not here

I avoid giving one starts because often there is some good in the bad but in this case there is nothing good to say at all They lost my package because the sister company DHL parcel picked my DHL express Its been more than 6 weeks and they cannot find it The follow up is zero I had emails where I enquired about the situation ignored I then wrote to straight to the top and they are as useless and helpless as their normal colleagues All in all - AVOID AT ALL COSTS - the reviews here already give a picture of the situation