Diamondcbd Reviews

Dreadful experiences

Not only does this business charge a 9 99 UPS flat rate for 2-day delivery as the only shipping option on checkout but they take at least two days to process your order and ship it USPS probably cheaper despite they charge a 2-day flat rate with a more reputable and reliable service Deceptive deals and add-ons You order one disposable vape of a certain volume and cartridge design and receive a completely different variety - I had very different experiences with the different disposables they sent me under the same purchase listing Customer service will respond with either boilerplate messages or Spongebob memes with little consideration towards the customer s issue or query significant delay generally weird and unhelpful exchanges I requested an add-on cancellation and they canceled both the add-on AND the initial order without documentation I discovered my initial order was canceled without having been informed and checking in myself It took days to receive a response regarding a refund but at least I did get it BEWARE NOT A GOOD BUSINESS TO ENGAGE WITH AT ALL Unreliable products unreliable customer service outright deceitful shipping charges Date appended to this review reflects most recent purchase These have been long-standing problems that were tolerable for a bit but I m fed up Best look for another place to spend your money

First time customers don t matter to

First time customers don t matter to them Please take your money elsewhere They false advertise with 2 day shipping 6 days to be exact Call to cancel told me package was stolen had to get a claim which it was never shipped I called at 9am to cancel they did then 3 hours later get another email saying I m not getting a refund and they shipped it They could have canceled instead decided to ship it so now I have to return it just to get my money back Just a bunch of none BS you don t need in your life I will make sure to spread the word dont use this company

Constant spam texts

Ordered from them over a year ago They will not stop texting from various numbers Reported them to BBB twice and they claim to have removed me but not even a week after my last complaint I m getting texts again Don t give these people your info

Stole my money

I recently ordered a product that included Delta 9 and was very skeptical However I was very happy two days later when the order was delivered and the product was super effective everything I was looking for With the order I received a BOGO coupon even better Right So I started an order and applied said coupon-it was invalid I reached out via their website s live chat feature and a representative applied a bogo coupon to the order for me Two days later I hadn t received a shipping confirmation so I went back to their website and found my order was marked cancelled I did not cancel it and I didn t receive a refund So I called their customer support FIFTEEN TIMES was put on hold each time for 10-15 minutes before the call was ended after prompting me to leave a message or try again I left a message I also reached out via live chat and was told to wait a moment for a live agent 24 hours passed-no call back no live agent response Needless to say I m upset This company seems very very unorganized and mismanaged and clearly does not care about its customers in the least 0 10 do not give them access to your money and find yourself robbed like I did try someone else

Wrong items sent

Two items delivered out of four were incorrect Fruity mix delta 8 gummies I ordered were both the 5 000 mg delta 8 which was correct The other two bottles were not what I ordered I was sent two bottles with 4 000 mg delta 8 and 1 000 mg CBD Also both of the seals were both open and these gummies were all stuck together like they were stored in a warm area Customer service very unhelpful

This is the 4th time I ve payed for 2

This is the 4th time I ve payed for 2 day shipping but it s taken 4 days Why do I have to pay for a shipping time I don t get The products are okay but the fact I have to pay for a time I don t receive is frustrating especially when it s an extra 10 I used to buy from this site when shipping was on time but I recommend finding a different site that charges reasonably for shipping

Spam mail immediately after signing up

Not even 2 minutes after signing up for this website and I am getting new spam mail about crack corn salad recipes Chat bot doesn t work and only line of communication is through e-mail A definite no-go for anyone with a frontal lobe

Selling products you cant provide

Order placed in the morning on 3 29 with supposed 2 day shipping at 11 45 that morning received email stating order being prepared for shipping On 4 01 email sent to ask why order still states pending shipment Was told there was no issue and order would ship soon on the morning of 4 04 order still states pending shipment Email sent asking the issue and was told they didn t have the products and refund was processed and it refund would be in my account within in 10 days Please seek alternatives and read all the negative customer service reviews before using this company

Bad customer service and disgusting chocolate bars

Diamond customer service was non-existent when I had an issue I ordered two of the Chill Plus Chocolate Bars back in July They were vile and inedible I filled out their online contact form and never got a reply after months of waiting If they would have responded and worked with me they wouldn t have lost a customer But after three orders lots of referrals and a lot of money spent they ignored me because they didn t want to deal with me That s a really really bad way to do business Update I was refunded for the bad products after reviewing them on Google in October Diamond also blocked me from their website When I clicked the link in the refund email to see my previous order I tried to log into my Diamond account Then I got a message saying that my email address has not been activated or is blocked They also responded to my review claiming I never contacted them about the issue which is untrue I filled out their contact us page on their website I provided my name email selected customer service and explained my issue with their products Denying that I ever contacted them and blocking me from their website is a rather petty way for a business to respond