Dib Reviews

I have a bad experience of online

I have a bad experience of online credit card scam Some one has done shooing from NOON minutes AED 5001 at night and next day morning DIB representative call me that unauthorized transaction is happened He advise to block cards When I have put complaint next day I got answer that transaction was with OTP While I didn t get otp and even bank inform me about that

This is the worst bank I have ever

This is the worst bank I have ever dealt with Customer support is non-existent and the mobile banking chat doesn t work Transferring money takes an unreasonably long time while other banks handle local transfers quickly This bank however takes over two days Their system is completely unreliable Unnecessary amounts get debited credited back and then debited again Their statements are delayed and when you request one the dates and months are often inaccurate Avoid this bank at all costs they don t care about their customers No offers no proper support I will be closing my account in a month and switching to another bank

How can I rate 0

How can I rate 0 The worst bank in the universe It s been years trying to talk to someone while this damp robot closing the phone on my face every time I ask her for help How can I check my transaction my online account was blocked for no reason I don t trust this bank after 13 years I m going to change the another bank I m done

Balance deduction without any reason if

Balance deduction without any reason if we check they will tell it s the transaction happened 6 months back Forget to deduct

They are extremely unprofessional and

They are extremely unprofessional and unresponsive I ve been trying to contact them for the past three days but no one answers my calls or provides any resolution This bank s customer service is absolutely unacceptable Please avoid this bank

The attitude of the staff member was

The attitude of the staff member was extremely poor It seems like your bank doesn t care about its reputation as he felt free to speak to customers with such a bad attitude He interrupted me several times showing impatience even before I finished explaining my concerns This was by far the worst attitude I ve encountered The staff member s name is Ahmed Razzak

KYC Merger issue from DIB

If I had an option to give no rating i would have done that In my AECB report there is an active existing loan showing This happened due to my KYC information was incorrectly merged with other users data on DIB system On October 24th I received confirmation via call and SMS from your bank that the necessary corrections had been made and the updated data had been shared with AECB However after paying 83 AED to extract the report again I found that no corrections were made I downloaded the report based on your confirmation that the issue had been resolved but it appears nothing has changed and I have lost my payment Additionally I received a message few days back stating that another request has been opened This delay has now extended for over a month and is preventing me from securing a loan I deeply regret my decision to take auto finance with DIB given the difficulties caused by this situation I send multiple emails however no response Worst banking experience i ever had

Dear Dr Adnan

Dear Dr Adnan The Service has been dropped the bank is holding my money in different occasions without any reasons As example I transferred an amount between my accounts and it has been bee ducted and I waited for 48hrs as advised by customer service and still not received it I followed up three times and every time keep telling me it s under process