Digicelgroup Reviews

Went to your st james street location

Went to your st james street location to purchase a phone today used a card to purchase the phone it is showing that the funds was withdrawn from the account but showing declined on digicel end show the information to the rep that was assisting me his name was malik he show the Representative by the name have Abigail that fund was withdrawn her respond with no Empathy shutting you have to to the bank on monday because we cant give you the phone are it will come out of our pay That is not how to deal with a Customer i have ask her why she is shutting her respond is that i trying to Intimidate malik I ask malik i was intimidating him in any form his respond was no im in customer care for 10 years and counting and the why Abigail behaviour to a customer is Unacceptable i would never Recommend anyone to do business with you if this is how your Representative treat your customer The funds of 13 200 has remove from my card and im still with out a phone now im been Inconvenient because now i have to go to Scotia bank on monday to try get back by money VERY POOR SERVICE if i could give 0 star i would

This online chat is not working

This online chat is not working Customer care agents are not helping

Digice Dominica poor payment options

Digicel Dominica has very inconvenient payment options for home internet service I cannot pay via my credit card on an online platform I m unable to pay through the app called MLAJAN because digicel is not set up with them The option of MoBanking is there however not everyone has a National Bank of Dominica account and I don t have one I am left with the only option which is to go to the office to pay That is a 30 minute drive for me I ve spoken to sales reps and I never get a satisfactory answer This form of payment does not suit my schedule I have a flow account and don t experience these inconveniences This has me contemplating switching

Digicel Jamaica is the worst company

Digicel Jamaica is the worst company ever The service is poor and too show thought flow was bad but digicel won yhe prize to the worst communication and internet provider

Hello Hi GOOD NIGHT to you Digicel

Hello Hi GOOD NIGHT to you Digicel I had on 1500 dollars worth of credit HOW DARE U RENEW MY DATA PLAN WITHOUT GIVING ME THE OPTION TO NOT MI WAH BACK MI FREGGING 1300

If Digicel is a circus the technicians are the clowns

Digicel is joke I signed up for their broadband Installation in a week - it took two weeks because the technician decided he didn t want to do this job Once installed it lasted 6 days and it stopped working Another week and they eventually turn up 3 hours after the technician rang to say he was on route So far I ve been signed up for 25 days and had 6 days of service

I wish there were a 0 star rating which

I wish there were a 0 star rating which I can select this company is utter garbage the customer service representative are incompetent and technicians never visit site on time of time for even days This company belong in a incinerator

Absolutely useless - avoid at all costs

Find out my esim is set to auto renew after purchase the web chat team are useless and cant access account to cancel auto renewal despite sending over emails and SMS confirmations was told to use the app or website The number given to me by Digicel on email doesn t work on the app to create an account as the number of digits is incorrect Utterly useless service with staff that are unable to answer any questions or be of any help It seems likely I may have to cancel my debit card to try and prevent recurring payments for a service I don t need want after leaving the country By far the worst service I ve encountered from a digital provider

After purchasing top up for a recipient

After purchasing top up for a recipient in Jamaica two months ago Digicel finally reached out and said what I had paid for was activation and not top up The receipts -copies of which I emailed to them- clearly said top up After the initial purchase of an automatic 28-day top up and a second 28-day top up -none of which was credited to recipient- Digicel asked for reference numbers for the transactions copies of both were sent but there has been no response So the recipient has had to find other means of getting service