Digitecgalaxus Reviews

Total disaster

The laptop ASUS TUF Gaming A17 purchased in this store broke down a week after the warranty expired The employee of the store thought it is funny I bought used and tested laptop and I was told by the Digitec s stuff that it is like a new But when I brought it back the Digitec s employee openly made me to understand that all goods marked used and tested at the store are second-class goods I ve already got a conclusion from the service The laptop broke down because of defect of the mother plate which emerged without external influence which confirms that the product was initially of poor quality Please take it into account Now no money no laptop It worked only one year and seven days And a few days later 05 12 2023 I got another positive experience from this store I ordered bike wheelset Fulcrum Rapid Red 5 but after opening the box at home realised that inside is another wheelset Mavic Aksium which is significantly cheaper And I lost time for returning it to the store and lost money during refunding because of exchange rate differences euro banc card used And season of discounts also expired I just wasted the time waiting incorrect good I made large number of purchases at Digitec-Galaxus before But but now there s no trust left

Unreliable and borderline illegal

Total disasterI did not receive half of my order and impossible to get a response from Galaxus

Deliveries are a disaster when delivered by Planzer

Don t believe their scammy marketing practices The items are never delivered on time I m still waiting after 2 weeks when all my items were supposed to be delivered in 2 days Even if you try to specify to send items individually The delivery time they promised is never met This is probably illegal in Switzerland Also they don t answer their chat Also their power outlet is never correct for electronic items Ruined about 10 of my Christmas presents Mediocre communication and amateur-like management

Dishonest seller with poor business practices

Since Digitec Galaxus has been using the Planzer delivery service in addition to the post office some deliveries have been a disaster Many people in the D G community complain about the deliveries made by Planzer but D G doesn t seem to care about this nothing at all happens to improve the deliveries In addition when Planzer simply leaves parcels for front doors it says Delivered in accordance with the customer s deposit authorization But that s not true we customers have NEVER given Planzer authorization to simply leave parcels at the front door especially since many front doors are right on the street and therefore many parcels simply disappear This general deposit authorization was simply issued by D G without the customer s consent Planzer itself only has excuses and is hardly any help Since D G became part of the Migros Group the same customer indifference has set in there as in the Migros Group I no longer order anything at D G unless I can t find the item I want anywhere else and hopefully more customers will do the same as this is the only way to force such companies to provide a more customer-friendly service again

Galaxus mobile overcharged me for

Requires account creation and disclosure of personal data to disclose they only deliver to Switzerland and Lichtenstein Spams you with unsolicited e-mails with broken unsubscription links

No customer support at all

Galaxus mobile overcharged me for roaming calls while the calls were domestic And the customer service does not reply The service is worse than Lyca

poor customer service 4 months with no tv

No customer support at all after 11 days now this order has been paid status was always as verifying now the order has automatically cancelled and still no answer from nobody customer service give you a new ticket number eachtime and always promess that they transfered their request to the accounting team that seems is composed by 1 person that has to manually count the money as it seems overloaded 10 days after hasnt been able to verify a payment that will unlock this situation CS team blames Finance team and this last one doesnt answer and cant be directly contacted Privately have had past good experiencesi just cant tell this company has not problem solving department i have now 4 different tickets numbers not a single email confirmation or reply what is the root cause nothing

Customer Service stinks

Dear digitecI am writing to share my frustrating experience with Digitec and Galaxus regarding the repair of my TV I plan to document the details of this situation online on Medium as I believe others should be aware of the bad support I ve encountered so they can buy on better platforms a tv Info on replacement orders for the same tv Replacement order repair 126877525 from 17 10 2024Replacement order repair 124479406 from 18 9 2024Replacement order repair 131962219 from 6 12 2024Here s a summary of the events - September 1st I submitted a support case for my broken TV which was promptly shipped back to Digitec for repair - The TV was returned without any repair being performed - I reopened the support case and the TV was sent back again This time they acknowledged the issue and replaced the damaged panel - Upon receiving the TV back I found that several pieces were missing presumably lost during transport Digitec confirmed that the TV had been inadequately packed and promised to issue a refund once the TV was returned - One of the managers apologized for the poor handling of the case and reassured me that she would personally oversee the matter moving forward and offering a full refund - I sent the TV back again as instructed but after two weeks they are delivering back again with no explanation or refund In the meantime I have been contacted by three different delivery companies all claiming they were coming to pick up the TV I have detailed proof of each step which I will be attaching to the article when I post it This situation has been extremely frustrating and I am deeply disappointed with the lack of resolution and the poor customer service I ve encountered Best regards Armando