Dimecuba Reviews

I ordered a generator and a water pump

I ordered a generator and a water pump for delivery to Holguin in March 2023 Delivery was scheduled for 45 to 60 days It is now August 2023 and still no delivery Even worse is that I inquired about 10 times and no one from customer service has replied to any of my inquiries I often send recharges to Cuba but have stopped until this problem has resolved

Horible comunicacion

Horrific communication this platform is scam proce I made a purchase I gave him proof that the money was processed and they did not give me any answer it seemed to me that I was in Cuba or worse I do not recommend it at all because of experience

Big scam

Update my friend did receive the money after all but the help received and delay of transfer deposit was disappointing as described below The website and all the reps I spoke with - not one mention of the approximate wait-time for transfer to complete Big scam Taking money going to poor people no customer service or horrible service in Spanish only Almost one week waiting for phone recharge going to my friend in Cuba with no answers at all Stay away and report scams to your credit company These criminals should be shut down

Very bad service

Very bad service I bought a pork shoulder for my family on January 4th and it wasn t until the 19th that they delivered it after 6 calls several emails and several WhatsApp chats They always gave me a different justification Don t send anything through there

So disappointed and disrespectful

So disappointed and disrespectful costumer service is like spnd money on cuba

Find another shipper takes way to long and no updates provided on orders

Placed an order last month and paid extra for quicker delivery Items still not delivered Apparently they wait for the entire order to be received in their warehouse even if items are out of stock It has been over a month and package not sent

They do not deliver

I sent a 3 pound medicine package for a person in Havana Besides the 45 dollars I paid 15 dolars a pound and the 3 percent fee for paying with a credit card the person in Cuba was supposed to pay 100 cuban pesos the delivery is in a province other than Havana I am not complaining about the fees because I paid that money so they could take the package to the person s house It didn t happen the person had to go get the package himself Very disappointed

I feel comfortable

I feel comfortable and appreciate this opportunity It s really cheaper than conventionals networks