Dimplecontacts Reviews

Dodgy company

Dodgy company Sign up for trial Never received lenses Portal shows it was not shipped Contacted customer service and email was never answered Avoid avoid

This company is a scam

This company is a scam They charged me half of the product for shipping fees and I have never received the product Ordered 12 4 it s now 31 5 Tried contacting them and no response to several attempts

NOT RECOMMENDED DRY AND UNCOMFORTABLE

Signed up for a free trial I thought yeah ok all I gotta do is pay for the shipping fee Until the contacts arrived and started wearing them I realised paying for the shipping fee is not worthy Contacts are very dry in the eyes it so uncomfortable to wear I am wearing it now while posting this review that s what makes me thing to leave a review because I m only wearing this for under 2hrs and as soon I put it in it s already blurry uncomfy it is floppy and always folded when I take it out from the case I thought it will go alright after couple minutes but it is still the same Case is also very hard to open and too deep It s always a mess when I use it Unlike my usual daily contact lenses the dailies it s easy in everything I can t wait to get home and take this off

Great start but they ve declined in quality

Interesting what a couple of months can do eh When peeling the contacts the plastic film doesn t come away This results in the lenses stinging IMMENSELY It took me five lenses to get one that didn t sting my eyes I emailed customer service they sent me 20 and an apology Next batch - exactly the same I emailed and said I was now considering cancelling - Lizzie responded saying she had cancelled my subscription Very disappointed I loved these at the beginning but the standards seem to have slipped Can t help but feel these reviews on this page aren t authentic People saying the packaging is tricky - this is the packaging that was used years ago and it is the BEST I have been wearing contact lenses for over ten years but have chronically dry eyes Especially after 5 hours I comfortably wear these lenses for 10-12 hours And 54 a month That s awesome I m thrilled

Do not recommend

Do not recommend I have been trying to contact their customer service to resolve an issue I have with them for a while and have sent 3 emails with no response Very disappointed with the customer service I wouldn t use this company again

They overcharge

They overcharge My invoice shown SGD51 but they charge SGD52 43 Their subscription is automatically deducted from card and charged from DIMPLE OPTICS PTY LTD DOUBLE BAY AU Dont ever get from them

Beware of unauthorized auto charge

Beware of unauthorized auto charge They never tell you they are going to charge you every month after the trial And it is very difficult to cancel the so call subscription as you do not have the password for your auto created subscription account

I gave my credit card for a free sample but

I gave my credit card for a free sample they mentioned it was just to cover the postage for the sample pack but they then proceeded to sign me up for a 3-month recurring subscription without my permission I went to login and Cancel the order that was another issue as the option was hidden in small dark grey text on light grey background this was discovered well after going through a bunch of massive buttons that only allowed you to change from 3 months to 6 the experience felt like a scam the contacts aren t overly bad but they also aren t that much cheaper when you look at getting big name brands from online sites at the same price without needing a subscription they advertise themselves as a Aussie Company blah blah not so sure based on the scammy nature