Dioni Reviews

The best thing about our stay was the view

The best thing about our stay was the view The worst things were that there were mice in the kitchen dirty utensils and a seperate shared freezer in a dirty outhouse When I complained Dioni s answer was that they had been in discussion with the owners and the outcome was there was nothing they could do This property was advertised as luxury accommodation I am now taking an interest in other client s experiences as I don t think they should be getting away with this The holiday cost 1200 for a week and was eagerly anticipated after lockdown After many years of booking with Dioni I am disgusted by their cavalier attitude of take it or leave it I won t be booking with them again

Disappointing property and found my review removed by Dioni

We booked a luxury cottage Dions s description 900 for a week in September We were very disappointed to find multiple problems on arrival and shocked by the general condition of the property The owners were of some help but most problems could not be rectified quickly and related to a longer term neglect and lack of investment in the property I felt it was overpriced and not what I had been led to expect from the Dioni website It became apparent that Dioni do not monitor properties and so can not offer any assurance regarding quality Dioni is based less than three miles from this property to there can be no excuse for not checking standards I wrote a review which I felt was accurate and balanced giving the positives and negative of the property It could have been much more damning eg mentioning the smell of urine on one carpet The review did appear on Dioni s website briefly but then was removed I am shocked by this behaviour but it does explain the glowing reviews about this property that led us to book It seems that Dioni and the information on their website are not to be trusted I would not recommend them

Booked and paid in full for an

Booked and paid in full for an apartment in Wales Three weeks before we were due to go received an email saying they were cancelling my reservation I d paid for activities and deposits at restaurants and now we can t find anywhere suitable Very upset children and adults

Avoid

From the beginning something didn t feel right with this company After booking I received very little information about what to expect from our stay I had to email to ask about the cot provided and I received back some copy pasted responses from the owner which were evasive I was told that the cot mattress was the one that came with the travel cot Seeing how much we spent on the accommodation I thought how bad could it be Unfortunately the cot had a wooden base which I was repeatedly told was the mattress I spent our entire stay trying to communicate with the owner and Dioni both were unhelpful and dismissive I was told that I should have brought my own mattress if I wanted something better Also it is impossible to get through to Dioni on the phone I left messages and was told I would get a call back something that never happened A stressful experience which you don t expect to have to go through when booking expensive accommodation

Had a cottage booked and with less than

Had a cottage booked and with less than a week before received an email from Louise saying unbeknown to them the owner had sold the property Dioni claimed there were no alternative properties available due to the short notice given by the Owner so basically sorry your holiday is cancelled and we will send you a refund After several phone calls with Dioni getting nowhere the owner contacted me directly and explained that Dioni were advised months before that he was selling the property and also advised weeks ago that our booking could not go ahead and he has the emails to prove it - so why did they wait until less than a week before to tell me that Absolutely appalled by their attitude I had booked with them 3 times in the past but certainly won t be booking with them again Personally I feel they failed to keep to their Terms and Conditions so currently taking further advise and seriously considering taking it further

Really awful company

Really awful company Shared feedback and photos of a property rented through Dioni with them and their response was very poor told me it was spotless when they had inspected it Were not interested in my comments bar feeding back to owner which I had already done Paid over the odds for a filthy property Dioni literally didn t care Had to continually chase to get any kind of response Avoid

BE WARNED

BE WARNED not all properties on the Dioni website are the very best most beautiful properties from Wales When we booked our 7 night holiday in June 2023 Dioni were marketing themselves as a luxury holiday accommodation company which led us to believe that the cottage we were booking through them was of a certain standard as you would associate with the word luxury When we arrived at our cottage in Criccieth we were shocked at the condition of the property It was filthy and the photos description on Dioni s website bared little resemblance to the cottages interior It was as if the cottage had been left to the owner by an elderly relative and they had decided to rent it out not changing a thing inside including the bed linen or modernising it in anyway The towels that had been left for us we well used and stank of mildew I wouldn t have used them on my dog let alone myself Needless to say we left after 3 nights Dioni were unhelpful with our complaint which was raised on several occasions during our short stay and palmed us off with the cottages owner who in turn was rude and offered us a 20 refund This was our first visit to Wales which looked lovely but its put us off going again for a while

When you have a very disappointing

When you have a very disappointing holiday in a dirty mouldy cottage with not even a decent kettle to make a cup of tea and find suspect packages under the sofa that could have been eaten by small children expect this kind of response from Dioni Thank you for being patient while we spoke about this Unfortunately the property owner has not been very sympathetic to your complaint We are now reviewing this property to decide if we will be parting ways Dioni do only facilitate the bookings for cottages and we trust owners and housekeepers to maintain the high standards that Dioni expect but obviously this isn t happening which is very disappointing Unfortunately as per the agreed Terms and Conditions the Rental Contract is between the Customer You and the Owner of the holiday cottage As such all further communication including requests for a refund must go through them Sorry again for the inconveniance caused Conclusion - I Would never use them again to book any sort of accommodation The website looks luxurious and inviting but the reality is very different and the customer service is non existent I tried to leave my review on their website but it looks like they don t publish all reviews

Booked a week at Y-ddol cottage Near Barmouth

Booked a week at Y-ddol cottage On arrival we were really impressed At 11pm had to take our dog out closed front door unaware that it is a door that once shut you cannot open again without a key We were locked out at 11pm We were left wondering the streets knocking on peoples doors to borrow a phone to ring the owners as ours was locked in the cottage Using neighbours phone we rang the owners who would not answer at all after several attempts After twenty minutes we found a key in outside shed which fitted the door We were not aware of this key being there We rang the owners next morning who found it hilarious We told them we were not happy that they found it funny The owner told us we can leave with a full refund Minutes later the owners husband rang back and angrily told us we would not get a refund Contacted Dioni holidays when we got home receptionist took a brief account and said she would pass to complaints team Days later Dioni messaged to say that they agreed with the owners and we wont get a refund Twice called Dioni to ask for somebody to ring us so they could get our side of events Nobody called You wont find a paper visitors book as they dont want negative and honest reviews they only publish positive ones AVOID Dioni at all costs 800 for one night in Wales is disgusting