Directcarmats Reviews

Poor quality cheap rubbish

Really poor quality mats wore thread bare after 2 1 2 months Not a premium set of mats Company not interested state tthat is wear and tear So not a premium product at all Luckily bought through paypal

Car Mats

I ordered a set of car mats online costing 49 99 from Direct Car Mats The colour I chose was Anthracite but they sent me Black and I mean jet black I contacted them to advise and they came back to say they had sent Anthracite The production director said there was very little difference between Anthracite and Black as if I was colourblind I have pictures comparing the two colours which I sent them and you can t get any more black than the colour they sent I asked them to send me their two colour samples but it would appear they are now trying to ignore me I am a pensioner and 49 99 is a lot of money to me If they rethink their comments and decide to rectify the situation I will place another review amending this one Until then I would advise not to buy from them as it would appear their customer service is non existent

Save your money don t buy

Got some classic car mats with yellow trim for my birthday They do not fit my car model and are of very poor quality so I emailed with images as evidence to request a refund Paul initially refused to acknowledge my claim that the mats didn t fit and after sending the pictures he was even less bothered Because the trim is yellow it counts as customised and he has refused to refund them also claiming he has sold loads for this model recently and had no complaints The man should be in comedy rather than car mats with that line the reviews speak for themselves Save your money and yourself from his condescending emails and buy elsewhere

Read reviews Don t buy from here Dodgy

Useless crappy thin mats i wished i had read the reviews and paid with PayPal like the other disgruntled reviews on here coz they got a refund This company is a sham scam company and sell poor quality as premium I wish i could give 0 ratings as they are a joke and should be investigated by trading standards immediately I paid 34 00 for thin crappy quality and I had purchased the same quality for my daughter s car from another company for 17 99 as she s selling the car soon so making it look a bit tidier was the only reason i could have bought mine for the same and saved 16 00 the bloke called Paul stated that as i customised a black mat with black trim it cannot be returned customary on all mats to be one colour these are off the shelf pre made it s obvious even a child could see it Don t waste your money Halfords has standard custom made mats which are either thick carpet rubber or mixed for less than i paid Note to self always read reviews

Entire description is a misrepresentation

I can only endorse the other one star comments I purchased a classic set of mats for a Vauxhall Grandland When they arrived I couldn t believe how shoddy and flimsy they were Plus the drivers mat was unfinished I e minus the extra heel pad and fixing studs not fitted I immediately raised a complaint which was only partially addressed with a pathetic excuse I was offered a 25 discount if I purchased another set What an incomprehensible stupid suggestion I replied with my own suggestion but don t expect a response - from Paul I ll amend this review should I get a positive response but I m not holding my breath Definitely NOT recommended Update I did get a reply from Paul Moss but his explanation on the description outlined on the Direct Car Mats website was a play on words The mats are still shoddy worthless and definitely not fit for purpose Final update contacted Paul Moss by email requesting he reconsider a refund No response I seriously wonder if he and or the company really exist

Not fit for purpose

The car mats which I purchased do not fit my car either front or back so therefore not fit for purpose on contacting the company was asked again for car no as this should inform them what the mats look like well yes correct car number and this is supposed to be the correct pattern to fit unfortunately they do not fit my car so if any one reads this before buying from this company DONT An update after numerous emails and I contacted consumer rights this company are wrong trying to say thar their policy allows no refunds well a policy cannot take priority over law Finally how do they get a rating of 2 2

Avoid this company

Avoid this company - customer service is awful We ordered a set of mats with coloured edge trim pink for my daughter s car When the mats arrived the trim was not as described and was clearly purple They deny this and are blaming it on screen resolution Refuse to amend the mats so am now left with a set of useless mats The general quality is also poor and certainly not worth 38

Poor quality poor customer service

I ve had the endurance mats for less than a month and they are already worn and now look pretty unappealing I contacted customer support and they told me it was my fault and was down to the type of shoes I am wearing and they wouldn t send me a new drivers mat They didn t even ask how often I use the car what type of shoes I wear ect they just assumed it was my fault without asking me anything I bought these mats purposefully so they would last and that s how they were described but I am not happy with the quality of the mat that I have revived or with the responses I got from the customer support team

Very poor company with no concept of

Very poor company with no concept of customer service I received incorrect fitting mats even though the company s website showed photos of specific mats allegedly designed for my vehicle In spite of sending photo evidence of the issue I was told no refund would be available