Directenergy Reviews

They are really hard to deal with

They are really hard to deal with Recieved large bills even after cancelling services They were unwilling to refund the charges and I was told I will be receiving another bill before they can fully cancel my account Note I had already asked to cancel my account many months prior

Bogus Charges

Eventhough my contract was up with them and changed companies they continued to charge me different fees When you call to find out what those fees are they send you to who knows who that can t even speak English and can t think on their own They end up reading the bill back to you and say those fees are totally legit They don t understand the bill and can t explain what they are charging you either Stay away from this company

Commercial is obnoxious

Commercial is obnoxious Cannot stand the singing Hate hate hate this commercial

Will absolutely not help you with

Will absolutely not help you with avoiding cut off unless you have most of the bill Ridiculous that you have to pay almost whole bill to get a payment extension Will be switching back to better provider that actually helps

Double Charging and taking too long to get refunds out

double charged me 300 and then taking way to long to get my refund of 300 back

They charge me twice and every time I

They charge me twice and every time I called they mentioned they have problem with the system very disappointing

Cancelled my service with direct

Cancelled my service with direct energy They then send me a bill for services after I cancelled I called them and they said they reversed the charges and now harassing me everyday with phones for payment I explain it every time and the day they will leave a kite on file then get another phone call the next day I m not impressed

Description of complaint Average billing is a SCAM

Description of complaint AVERAGE BILLING is a SCAM The average billing program is a scam The average billing their company provides is a deferred plan If your bill is more than what they have so called average they defer it and you will owe it at later date or if you switch to another provider you know owe the deferred amount My water company uses average billing and there is a set amount and if you go over then you pay the overage in the bill due not defer it and expect payment later On average my water bill is about 185 00 sometimes a little more but again it is added in the bill that is due And it not an outrageous amount either When I signed up for the average billing offer if I call it was an average of about 250 I have not paid an average bill of that amount since I signed up My bills with the average was still over 300 plus dollars I live in Texas and when the summer comes bills have 400 plus They will tell you what your bill would be and deduct a few dollars as deferred You pay the bill and they have the audacity to put the overage in a deferred account for the customer to pay at a later date What is the point average billing if in fact it is not The customer is the one that is suffering no matter what is done the customer is getting screwed over On the bill it says this is something along the lines of this the amount that you gave saves and not need to pay Now that I am switching to another company I now owe a deferred amount How is that possible when I am n average billing This needs to go to the team that created average

Switched to them for the deals and regret it deeply

Switched to them for the deals but honestly I d rather get bent over by ATCO then deal with all the thick skulled support team at direct energy I recently moved my utilities a few weeks in advance with notice come the day of my move 2 weeks later I showed up with a group of movers and my belongings to a house with the power and gas completely disconnected I was upset to say the least and their support team told me there s nothing they can do and tried to tell me it was all my fault Then they tacked another 50 fee for priority service on to my bill for the inconvenience to them 6 hours later I finally got power to open my garage door and start moving our stuff in I have had to deal with support multiple times and every time is like banging your head against the wall They have no idea how to help you or use their resources to gather any information on their own The manager I spoke to on the phone was also really rude In my opinion it doesn t matter what the price is if the utility company can t even turn your services on What a regret switching