Directlineinsurance Reviews

After a decade of insurance without a

After a decade of insurance without a single claim of any kind and despite having considerable cover Direct Line Insurance have tried to manage my claim through a third part provider and made to aid insult to injury the third party made an offer directly ironic isn t it Direct Line Insurance for half the value of the item stolen The process is taking months to resolve I can t help thinking I ve been ripped off by Direct Line Insurance My claim is with their Relations team and when I rang this morning I was told that they could not even provide a timeline for resolution I guess legal action is now a serious consideration Buyer be ware as they say

Have gone online looking to re new my

Have gone online looking to re new my car insurance A quote from DirectLine was over 100 more expensive compared to the cheapest 20 quotes on a comparison site with exactly the same amount of cover 60 year old male no cautions accidents or points in 20 odd years Citroen DS3 1 6 engine Really quite suprised to be honest Check out their ratings on this site 18 5 star reviews 70 1 star reviews says it all And please don t reply with your usual pathetic response about market forces and you d welcome me as a customer next year just sort out your pricing

Better laugh than cry

Im trying to get a combined car house quote Went online and was directed to phone their premium helpline called them to be told i wasnt rich enough for their service went back online to try to get a car quote told by computer my e mail address which ive had for years doesnt match the other details which have also been the same for years holding now for another helpline which will take 30 mins What a laugh - you couldnt make it up

Avoid avoid avoid Do not pay out any claims

Avoid direct line They do everything they can not to pay out Send assessors Martindales who confirmed both garage doors damaged due to break in new door ordered They then tell direct line only one door damaged Directline refusing to pay out as for the stolen goods unless I provide receipts proof of purchase They will not pay out Who keeps receipts for everything they purchase

Pain and misery at the hands of Direct line the

Trustpilot reviewsReview of Direct LineYour review is pending Read morecustomer3 reviewsILRated 1 out of 5 starsWe had a genuine water flood in our We had a genuine water flood in our Business and started the claim with Direct Line Business insurance At first they seemed helpful and even instructed us to start work to rectify the issue so the Business could be up and running as soon as possible Unfortunately they did not continue in this manner No communication lost emails delay tactics were all we experienced Denise Smith loss adjustor was the final nail in the coffin She did everything in her power to stop the claim moving forward and over 4 months later rejected the claim denying any responsibility for the work undertaken We have been left in tatters and now have to find a way to rescue the Business Appalling

Absolutely dire to say the least

Absolutely dire to say the least Not customer friendly neither were the staff there that I encountered from start to finish The complaints procedure is rigged full of loopholes cover ups The person that handled the complaint Stephen Green for customer relations was rude cocky arrogant unprofessional wouldn t let me speak to a manager or supervisor He didn t cover my complaint nor was he helpful in the slightest I was previously with RSA they were brilliant Since transferring to directline it has been crap As you have probably gathered I would not recommend

25 Days and my car is still not fixed or the claim settled After they messed up my insurance in the first place Appalling service and communication

Firstly they accidently cancelled my insurance luckily I have screenshots to prove renewal Then after an unfortunate accident on the 5th January 2023 I am still waiting for a resolution They throw a hire care at you and then ignore you It s impossible to get through on the phone line or get a response online 26 day s into the claim my car has not been viewed or fixed just referred to an engineer Steer well clear Directline are a shadow of their former self

DirectLine Car Insurance attempting a 50 increase

DirectLine Car Insurance has just attempted to increase my premium by 50 with no justification whatsoever I called them only to be told they could not reduce their quote Obviously I won t be renewing with them but it is egregious that they would even come up with this figure Avoid at all costs - and theirs is ridiculously high Never again

I got the shock of my life

I got the shock of my life after doing a car insurance quotation with DirectLine They advertise that they are not on comparison sites and I now know why Absolute rip off I m a 62 yr old with no convictions points a full clean license I have never paid over 300 for car insurance in my life DirectLine quoted 1047 00 for comprehensive cover on my current vehicle I found the same cover for 437 00 with LV Do yourself a favor and look elsewhere