Directplumbingsupplies Reviews

No delivery no contact AVOID

Placed an online order on 9th March paid for 2 day delivery Having not received my parcel I raised a ticket with their customer services dept Still no reply so I started calling these guys directly Their phone rung out and went to voicemail all day long Finally answered and the 1st thing the rep said was Shall I cancel the order I asked when I was likely to receive it and said yesterday it didn t arrive 1 week after placing the order I have just called them again to cancel my order I did so because it had been a week since I ordered it nobody including customer services bothered to get back in touch with me Unless you re ordering something you don t need please avoid using these cowboys at all cost You will end up angry and frustrated with nothing to show for it a week later like me

I ordered 50M of 25mm blue water

I ordered 50M of 25mm blue water tubing They sent me 25M instead As the tubing was going into the ground the very next day it was of no use to me I had to arrange another supplier which was a success

Avoid like the plague

Placed an order with 2 day delivery Nothing after 7 days so sent an email No response Called a number of times - either cut off or sent to answer machine Thankfully I paid with PayPal so I got a refund Avoid like the plagueEdit They send have sent me multiple SMS adverts that I cannot unsubscribe from too Further Edit They are still sending me text spam and now have included an option to unsubscribe - by sending a message to a premium rate number Reported to the ICO here ico dot org dot uk

5 days after my gas kit online order

after 5 days of my gas kit online order called them and asked about my order responded we out of the item for few days and any time that we receive it then we will send it to you when I asked them so why you accept the order and why you did not informed me about etcinstead of apologise they were SUPER RUDE with me shame for them SHAME

Rubbish customer service

Ordered something delivered next day Then realised wasn t needed informed them and sent it back at my expense under consumer regulations you have 14 days to change your mind for a full refund including the 7 99 they charged me for delivery All they refunded was the cost of the part despite me contacting them they just ignored me Avoid them customer service appalling

Don t give this lot your mobile number

Don t give this lot your mobile number you ll be swamped with text messages They don t stop sending them even when you tell them to stop

They still won t leave me alone

They still won t leave me alone constantly sending texts I ve now changed my phone number

Poor customer service

Sent emails with no reply

Missing parts and oil residue

Box contents covered with oil residueA part was missing that I needed for a job causing loss of earningOpened ticket with them and its been ignored AVOID WILL NOT USE AGAIN