Directsalonfurniture Reviews

Salon Furniture UK - Hairdressing Chairs Direct Salon Furniture

directsalonfurniture.co.uk
3.82
17 reviews
Great Rating
Based on 17 user experiences

Rated 3.82 out of 5 by 17 Happy Customers

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29.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 17 reviews

Customer reviews for Directsalonfurniture show polarized experiences. Negative reviews cite poor communication, slow delivery, and restrictive return policies, while positive reviews praise fast delivery, helpful service, and high-quality products. The overall experience varies significantly depending on the specific interaction and product.

What customers love
  • Fast delivery
  • Great product quality
  • Easy ordering
  • null
Common concerns
  • Expensive pricing
  • Restocking fees
  • Damaged goods
  • null

Last updated 2 months ago

N

Terrible customer service

Terrible customer service Was ignored fobbed off and was spoken to rudely Surprised there still in business with a total lack of customer care Was told I was getting the part I ordered over 8 weeks of waiting free of charge for being messed around then that was taken back away Would not recommend
J

Terrible customer service

Terrible customer service Ignored messages and calls once they received payment No updates for my order it feels like a total scam Very unsettling doing business with this company I do not recommend to anyone
M

Terrible customer service

Terrible customer service once they received payment No updates for my order it feels like a total scam Very unsettling doing business with this company I do not recommend to anyone Bought something from them it s says 2 to 5 working days to recive and now its been 2 weeks nothing disappointed
A

Not 21st century return policy

Ordered two Spiral Hair Dryer Holders from this website however upon receiving the items I realised they are way too long and will not fit my dressing table so decided to return them Upon contacting Direct Salon Furniture I was told they charge 15 restocking fee as per terms and conditions This is not made clear at ordering stage and most probably hidden in some fine print which is not ok In a world where you can return anything except for underwear and earrings without any penalties this is not ok on any level Very disappointing service
E

The worst company

The worst company beware from this company I ordered neck cushion REM for my backwash the neck cushion that I received it s not from REM it unbranded and I doesn t fit all They keep 15 of the product cost and the price of delivery Be ware the are scammers
H

so pleased with this company

so pleased with this company I ordered an electric beauty bed the delivery was very quick and customer service is great will definitely be returning
M

Extremely pleased

I ll be honest I was a little skeptical of ordering from this company due to the lack of reviews or information on the web However I decided to order a sara hydraulic beauty coach from them their website said 7-14 working days delivery and on the 7th day I was contacted and the delivery date was arranged then on the chosen day my shiny new chair arrived in great condition and packaged well Props to Carl and Joseph who were both quick to respond to every query I had and did so in a polite and professional manor Will definitely use again when I need some additional furniture Thank you was a pleasure
H

Excellent service and a personal touch

Just over a year ago we brought the Beauty Spa Pipeless Pedicure station Chair Relaxion We are a small Salon so any purchase of this type is a big commitment and it was taken with careful consideration of the reviews given for this supplier A few weeks ago unfortunately the water discharge motor failed and we could no longer use the chair We contacted DIR service and they immediately reacted and with a personal touch replaced the faulty motor I can t thank them enough and really happy I found a company that is as good as their word This is difficult to find these days and highly recommended
P

Would definitely recommend

As a self employed massage therapist investing in an electric massage couch was a huge investment for me and I cannot rate Direct Salon Furniture highly enough Karen and Carl were super helpful The delivery company they work with were fantastic The couch itself was so easy to get up and running and it s of a really high quality 5 stars - would very much recommend
T

amazing stool want to order ANOTHER now

amazing stool want to order ANOTHER now

About Directsalonfurniture

Direct Salon Furniture UK - Established 2005 we are a leading supplier of hairdressing chairs beauty salon chairs salon equipment and more

United States

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