Discountcatheters Reviews

Customer support rocks

Customer support rocks I ve had nothing but good experiences with ordering and dealing with customer service agents Everything so far has arrived accurately and timely

Stephany did a great job of locating my

Stephany did a great job of locating my info and creating an order for me Your phone system did not work well but chat was fine

Second order

Second order the best in customer service Had bad problems with another supplier so I was leary So far A review

Great customer service and an

Great customer service and an unexpected callback from Saul stating the items were ordered and should be shipping today A service

I worked with Mariana and she was

I worked with Mariana and she was GREAT helped me with my order and to reduce the shipping cost Very friendly professional and knowlegeable

I originally tried placing an order

I originally tried placing an order through the chat online which I got disconnected from twice Mariana provided excellent customer service and called me to complete the order She is very professional polite and patient Definitely appreciate her help with this process

Best possible advice

It is important to understand that those who need long-term indwelling catheters are always looking out for better and more comfortable products The traditional Foley Catheter has done it s job for years but it is flawed in terms of material and function Bladder irritation and worse reaction to the traditional latex construction makes life difficult Having been recommended by two friends in the US I explored the possibility of obtaining a uniquely clever catheter with a dual-balloon function the Poeisis Duette It works it is perfect comfortable and easy to manage However the star of this is not the catheter it s actually the advisor who took me through the whole process of purchase shipment and order fulfillment Mariana Kowoll I know nothing about her other than the fact that I m indebted to her calm assistance and knowledge Can you imagine being 2500 miles away and trusting a person you don t know to advise you Mariana helped me professionally and sympathetically If you are here employee look after her Regards Steve

I did not receive muy package

I did not receive my package I sent an email and they replied Said that FedEx delivered it However after I explained I never received it They sent me a new order two days after