Discover-airlines Reviews

Discover how rubbish they truly are

Flight took off from split late excuse given of the aircraft needing repairs however this flight seems to be routinely late so not so sure how true this excuse is Cabin crew claimed not to have any details of if connecting flights will be held and were very sheepish Arriving in Frankfurt no advice had to ask the police where the Discover desk was after a drawn out conversation put in the most budget of budget hotels overnight which had no aircon at the height of summer every review of this hotel mentions this so Discover cannot claim they are unaware Hotel was 20mins by taxi from the airport - currently arguing with Discover around the fact they should reimburse me for these taxi fares - they chose the hotel not mePlanes are old Lufthansa ones which they ve just changed the curtains and seat belts onArrived in London 10 hours after I expected to and had to go straight to work after landing with no sleep due to the crappy hotel they put us in

Stay away Scam airline

After lots of delays over 60 hours delayed we had to stay overnight in 2 hotels Discover airlines told us to book and send the reciept We told them there are no hotels in Achorage left except a few rooms from 700-1500 dollar pr night They said just book whatever you can find we can not help you with hotels So we did and now all I get is 400 euros for the night in Frankfurt that was 400 euros The night in Achoarge they dont want to pay And once you get an offer from them they delete your travel id and ticket so customer care cant find the booking and emails sent to customer care just comes back as a no-reply email would So you have to accept their offer What a scam I am in shock over this once grand airline What in the world happend

Discover Airlines flight 4Y74 on 06

Discover Airlines flight 4Y74 on 06 September from Frankfurt to Halifax food very worst experience

Awful experience

They cost me 6 hrs on the way to my destination and it ll be at least another 6 hrs on the way back Service was AWFUL They don t pay attention to the service lights and the customer service itself it so bad It s just apologies again and again No more

The horror Do not fly with this airline

Flights of pure hell My sister booked one too with the same experience I couldn t possibly imagine that it could happen twice but it s just how things are done with this airline I was duped by booking a flight with the usual reliable Lufthansa with the normal price When boarding the plane I was informed it was Discovery I had never heard of them before My flight was an hour late my connector flight 2 hours late Some mechanical problems blah blah blah Cramped seating like a cattle truck dirty and the head phones for the tv had the wrong connector so I had to bend back a prong so it would fit the socket Crappy food and if you want a glass of headache inducing cheap wine then you must pay My sister is stuck in Frankfurt as we await her arrival in Switzerland The only thing that is consistent is that the flights are constantly late Never again and never with Lufthansa because of the affiliation

Worst experience ever

Hi I have been in contact with us Please ready again our discussion Well I must Say I have been more than dispapointed by your service This Travel is being a Real mess - and WE are spoiling our honeymoon because of your lack of profesionalism First of all the flight we took had a connection flight We arrived late at the first destination so we had to run and stress out to go from one point to another point in Frankfurt within 30 minutes Then during the flight the good was not good at all the hearphones did nt work so I had to spend 11 hours without any distraction the toilettes and the self were dirty th staff was unfriendly But i think the worst of all this is that you forgot our baggage in Frankfurt So we had to go on out cruise -we are on now- without any stuff We have been cruising for 4 days now with two or three clothes and this is a Nightmare Imagine how unpleasant it is Also we had no choice than buying New clothes but one of your crew membersInformed us that we would get reimbursed only 50 when we never asked anybody to have such money to spend Finally we are lucky out boat is going back to Orlando tomorrow so we should be able to collect our baggage tomorrow but this is still unsure because we still don t get any confirmation of that - they were supposed to be delivered on Orlando Yesterday and they still aren t- and WE will have to spend the day AT the port to wait for them so one Day Lost for nothing We are really stressed out and angry with your company because you are ruining our honeymoon I Hope you Can Do something to repair all this It was supposed to be a one life experience but this is a terrible Time for us Ga lle and Micka l

Be careful of paying their faults

We had booked the Europe - Florida - Europe flight at Lufthansa but the flight was operated by this company Upon on-line check-in back I needed to add one bag but their system was repeatedly returning error message there was no chance to add the bag for 188 US I contacted there Customer Service but no response they replied after the whole week At the check-in desk I was asked 50 US more than at on-line check-in Tried to sort it up with present manager Mr Roy but I was said they could not do anything for me despite of their fault and if I wouldn t pay the increased price my bag simply would not fly with us Simply said - their fault you should pay Just customer ripp-off would never fly with them again

Very very bad experience

Very very bad experience The seats are very small for suck a long haul flights They don t even have earphones so you better bring your own The food maybe one of the worst I have experienced portion and selection wise I got a small pot of just pasta with bread and cheese The multimedia system kept freezing You have to pay for wifi even for only messaging while this is offered for free in other similar airlines And the crew seemed as they were forced to work No smiling not welcoming I had to merely fight with one to let me pass to my seat while she was shouting at an old guy asking him if he wants still or sparkling water My friends took a similar flight with another airline and had a much better experience for a much lower price I also did the same 2 years ago with a charter flight and yes the service was much better I am just worried about having to go through this again in my return flight but for sure this is the first time and will be the very last time I fly with Discover

Online check-in - app is not working

Booked a comfort class ticket and upgrade During the check-in process an error message came up upgrade not yet paid so I couldn t do the online check-in I had a train ticket connected to this trip so I never was able to check in and get the train ticket Once at the airport tickets were issued as booked Unfortunately too late for my return from Cologne to Frankfurt So I had to buy another train ticket Calls to the company were very unsuccessful Forwarded to different agents and problem was never solved Try to use another airline to Europe if you want a smooth trip