Disneystore Reviews

These guys are a joke

We ordered the new stuffed animals from the christoper robin movie We ordered the 8th We didn t get an update for over an week so we contacted the store They said they would look in to it They came back 3 days later when we seeked contact again not by email like they said they would They said it would be delivered in the next 48 hours Still not get the package so i seeked contact again Now they said they made a mistake with my adress and that they are sold out now so we would get a refund Yesterday they weren t sold out so due to their slow work i can t get the stuffed animals i want

NEVER ORDER FROM DISNEY STORE UK

These guys are a joke According to the FAQ You cannot ammend an order more than 24hrs after it has been made - Fine You can cancel an order within 30 days providing it hasn t been dispatched - Also fine However if you get in touch with them via live chat they will tell you one thing and do another Cancelled the order only to discover 36 hrs later that my item has been billed and dispatched Nice one

awful

NEVER ORDER FROM DISNEY STORE UK I placed an order of 6 items I received one of these items I called them to inform them they said head office would get in touch within 24 hours I still haven t heard from them over a week later after multiple emails and phone calls been made I am disgusted with them AND they have ruined my daughters birthday as I can not afford to buy other toys for her as no refund or replacement have been sent due to no communication I have never been so angry

Awful Awful Awful

awful They dispatched my order then 5 days later cancelled it I contacted them via live chat to be told it s out of stock My whole order show in stock so I told them They said it s been lost by the delivery people I said that s a joke why cancel and not just send another one out They said actually the delivery people returned it so we just automatically refund it They said re order it how about no as I got to wait up to 7 days for a refund no offer of a voucher or anything supposed to be family oriented but didnt care that my daughter wouldn t be getting what she bought from her birthday money

This is a complaint against Disney Guest Services

Awful Awful Awful I ordered two necklaces that were supposed to include batteries light up and sing Both did not work on arrival When I got in touch with Disney they told me to go buy some new batteries As the consumer I should not have to go out and buy new batteries for a product that is sold as including batteries Its more money from me a pain and disapointing for the kids They then also rejected my reviews so I cant warn other customers Terrible and awful customer service

Rude staff who don t have a clue what

This is a complaint against Disney guest services I ordered online size S nightmare before Christmas pyjamas I received an XS top and XL bottoms I rang the store and contacted Disney guest services to be told that they would rather I didn t return them as being an odd set in terms of size they would find them difficult to resell They are lovely pyjamas and I can get away with the XS top however the XL trousers need adjusting This will obviously be at my expense I received no apology other than they are having warehouse issues I am now deciding whether to keep them or return You would think at the very least they would have offered me a free delivery code or discount off my next order given that if I keep the pyjamas then there problem goes away I have responded with this but no response as yet

TEDDY

Rude staff who don t have a clue what they re doing They clearly are so massive now that they feel they re above the consumer rights act Genuinely the most disgusting customer service I ve ever experienced

The store might not be horrible

Picked up a teddy for my grandson that was marked down to less than half price waited in a really long queue had it box wrapped etc only to be charged the full price I then asked the shop assistant why as it was marked at a much cheaper price She spoke to the manager who who refused to give me it at the marked down price because it had now gone back up in price That s not my fault you should change the price tags then Surely the policy is that it must be sold at the marked price it certainly used to be as that is false advertisement High cross Disney I wont be backShame on you