Divers-supply Reviews

The response was not even a hint of the concept of putting the customer first

This is not what I felt when I visited this store but I will post what I felt when I used the Divers Supply online shopping site There are many web-based shopping sites for diving equipment in the world but I would like to post my experience with this seller s lazy business philosophy which I found appalling On June 4 2021 I ordered a strap belt with elastic function for a diving knife with a quantity of 20 The shipping cost to Japan was 51 25 for a total cost of 210 25 19 days had passed since I placed the order but there was no announcement that the product had been shipped so I sent a message to customer support to find out the status The following is a verbatim copy of the original message delivered by customer support We are waiting on 8 of the straps to come in We have 12 of them that we can ship if you would like for us to ship those and cancel the others Or we can wait for the others to come in I told customer support that I would wait until all 20 of the quantities I ordered were available It was the 4th of July It had already been a month since I placed my order but there was no announcement that my order had been shipped so I sent five messages to customer support in July alone asking about the status and reasons why my order had not been shipped The excuse from customer support is as follows Of course the original text has been copied and posted as is As I have already stated We have 12 of them we can ship them now if you would like We are still waiting on trident to get the remaining 8 in stock and shipped to us They are the manufacturer who are out of them I have stated this before I have also stated that we can ship others that are in stock that are the exact same made in the same place but are from another manufacturer I also stated we can cancel and refund your order and no expense to you Although customer support suggested that I buy an alternative product with the same functionality they did not provide me with any details of the product nor did they attach any product images or even provide the unit price of the product The following is a original copy of the management philosophy of Divers Supply Divers Supply strives to get your ordered items to you as quickly as possible If you need an item by a specific date please contact us so that we can ensure your needs are met In many cases this may be as simple as changing the color or upgrading to a different product We will do our best to meet your needs It s August 4th and already two months have passed since I placed my order So I decided to send a message to the manufacturer and ask them why they can t provide products to Divers Supply I sent a message to Divers Supply s customer support and ended it with the following sentence I sent a direct message to Trident customer service today so we should know soon who is lying On August 6 more than two months after I placed my order I finally received a message from Divers Supply s customer support that all 20 of the items I ordered had been shipped Below is a copy of the original message sent to me by Divers Supply s customer support We look forward to it Have a great day Your account has been blocked and so have your messages DO NOT ORDER FROM US AGAIN When the orders from users exceeded the amount of stock available at Divers Supply I felt that the company was a seller with a rotten management philosophy that only made proposals that were convenient for them abandoning even the company s efforts to meet users demands without thinking from the standpoint of customers and fulfilling their responsibilities as a seller