Divertimenti Reviews

Dreadful avoid online ordering at all costs

Dreadful they have twice accepted an online order and then twice sent the wrong item which was cheaper with neither an explanation or a refund I had to do all the chasing and they finally admitted it was out of stock and the order should never have been accepted While the telephone helpline staff were friendly and tried to be helpful they couldn t compensate for the utter shambles at the centre and in the warehouse There was a time when Divertimenti was the go to destination for enthusiastic cooks but they deserve to sink without trace Perhaps the shop in South Ken is better but I wouldn t bet on it

My order was shipped ten days ago but I

My order was shipped ten days ago but I still haven t received it When I contacted the shop about the problem they send me the tracking details for a parcel shipped and delivered to a uk address mine was suppose to be shipped to Denmark I tried to contact costumer service again writing that this must be a mistake but I haven t received an answer I have checked that all my details in the order confermation is correct so the mistake can t be mine The thing I ordered is a Christmas pressent so I am of cause concerned that it will not arrive before Christmas Since the business seems quite chaotic I have made a case on paypal hoping to get my money back through them You really learn a lot about a business when things do not go smooth

Terrible overpriced products

Terrible products vastly overpriced Customer service could not care less Avoid

Very poor

Very poor Harrods sell the same items cheaper they are not interested in price match - They just say that other shops have no stock which is not true AVOID - Cheaper elsewhere

Unresponsive about poor quality control

One of the items I ordered from them was so unusually sharp that it cut my skin just by holding it when giving it a wash This has never happened to me before so I reckon they don t check the items they sell for safety risks Emailed them about it and they flat out ignored me Thank goodness I decided to wash this item as it was going to be given to my young niece so she could use it What a hazard

Avoid At All Costs

Very expensive mandolin failed to work properly due to flawed design Store refused a refund and were outrightly arrogant and dismissive Avoid this store like the plague

Inaccurate product description

Bought a set of two All Clad frying pans from them recently Their website claims it s made in Canonsburg Pennsylvania USA but in fact it was made in China No apologies had even made So disappointed

Very bad

Bought item at very good sale price just to be told the following day that it is not available Still waiting for refund

In summary Avoid

In summary Simply Avoid and spare yourselves some wasted time and frustration I have never before came across such a bunch of unprofessional self-absorbed and illogical staff working in the shop on Brompton Rd Very misleading policy of returns when you buy in store Returns get no refund but vouchers This was not made clear although checked when I paid and the staff on duty confirmed return refund The con artistry at its best is the claim that all shops do not issue refunds The joke is also that their return policy is not made explicit even when one asks before the purchase They had framed a copy of a what so called policy and displayed on the wall for their own eyes No customer is able to see it read it An absolute scam If you bought online returns get a full refund with extended return period Numerous reviews in here and on Trust Pilot with similar experiences can only confirm that the problem is with Divertimenti and not with the customers