Docsmagic Reviews

BAD CUSTOMER SERVICE

I ordered a bop it from them via amazon Unfortunatly the toy was broken When I wanted to return the toy I had to pay 8 euros for shipping I contacted them because I didn t think it was fair that I had to pay to return it especially since it wasn t my fault that the toy didn t work They answered with asking if I had replaced the batteries Ofcourse I did The second reply they send was to tell me to contact the manufacturer for a replacement I didn t want a replacement I just wanted to return it and my money back How are they not helping their customers properly Very rude and dismissive Would never order from them again Extremely poor customer service

Definitely a company to stay away from

Definitely a company to stay away from I ordered something for delivery and it didn t arrive on time Later I checked to see when it would arrive and they never bothered to try to deliver it Instead it is now sitting in some random office They are now refusing to deliver and refusing to give me a refund for something they never delivered I wish I had seen the other reviews here before risking my money with this amateurish company

No compr is nada aqu Don t buy anything here

Como muchos otros no recomiendo comprar NADA en esta tienda pero ni a ellos directamente ni a trav s de Amazon o de otras tiendas donde se oferten La ltima pelea que tengo con ellos es que les he devuelto un paquete y llevan 2 semanas con el paquete recogido para devolverme el dinero Tienen una Disputa elevada a Paypal dentro de Paypal y no contestan est n simplemente perdiendo el tiempo y no devolviendo mi dinero Por cierto tuve que pagar yo un env o de 21 euros para devolverles el paquete porque son tan negados que no pueden ni cancelar env os aunque no los hayan enviado a n NO COMPR IS AQU Now in English As many others I DO NOT recommend buying ANYTHING from this store nor directly or through Amazon they sell there too Right now I m fighting with them through Paypal with an open Dispute that they are not answering because I returned an item and they got it 2 weeks ago and still haven t turned the money back They are not answering the dispute either so they are just losing my time being childish And I had to pay 21 to return the package to them because they will not cancel the order even BEFORE SENDING IT So I had to wait until it came here then PAY TO RETURN IT and now they WON T REFUND ME THE MONEY Please PLEASE stay away from this people Far far away

Would not refund for lost item

I purchased from docsmagic through amazon After almost a month I had still not received my item No updated tracking available since 3rd December 2022 Per Amazon and their guidelines i was entitled to a refund Docsmagic refused to give refund and told me to wait for a package that was considered lost I had to open a chargeback dispute with my credit card provider to get my money back Very unhelpful customer service

Look elsewhere

Definitely stay away from them Especially if you re a funko collector I ordered some and they arrived damaged Their packaging was lackluster Just the funkos put in a big shipping box Their customer support is awful Lackluster responses that s only one sentence They are that BORED I asked for a replacement they didn t agree I asked for a partial refund they didn t agree I asked to return the items for a full refund which they agreed on but I would have to cover for the return expanses myself For a problem that they created Such bs I opened a PayPal dispute and they responded 9 days later just when their deadline was about to end How petty can someone be Seriously Do yourself a favor and STAY AWAY

Bought a funko from this seller

Bought a funko from this seller He sends out one that looks damaged for a long time When I contact him on this he tries to blame it on the shipping I asked for a refund but I have to pay for the shipping Nearly the same price as the product so it makes no sense to pay it PayPal side with him as he offers the refund And he knows PayPal will side with him so he can get away with it This guy is a total scammer and should be avoided at all costs

Shipping Damages - No Reply Refund

My last order from docsmagic de arrived damaged I even had a letter from the Post Office saying that the parcel arrived damaged However when contacting docsmagic de and exchanging a couple of emails I was then left ignored without any reply replacement or compensation It s a real shame because there is a lot of items I plan to repeat order from their store if they took care of their clients

Lack of responsibility

Would not open up to responsibility of poor consignment protection and refund the product