Based on authentic user experiences
Dan McGrath
6732 reviews
N/A
4 months ago
Worst customer service
I have been buying from this company for years Apparently I ve been lucky Items always came in good condition quality and correct I ordered new collars for my dogs and one came in incorrect I contacted the company they asked me to send a pic of the item and order details I sent a screen shot from their site that showed exactly what I ordered Light blue collar with a dark blue tag with white lettering They came back and said their system showed Light blue collar silver tag and white lettering Not only was it wrong this color combination makes the tag unreadable especially in bright sunlight Even though I am a regular customer and it is their system that made the error they refuse to replace with the correction I ve spent many years in retail and that is not how you handle a customer If there is any doubt default to the customer I hope anyone that reads this will heed my warning don t waste your money They sell a great product but if anything is wrong with the order it will be your loss They are not willing to deal with you
Jill D
6732 reviews
N/A
4 months ago
Basically a Scam
So I ordered a 2-sided ID tag for my dog with a different phone number to reach me on each side With both numbers the 6 looks like an 8 which of course makes the dogtag useless I emailed the company with pictures of the problem on each side of the tag and am in disbelief at the response I m told that there are not refunds on tags that have been engraved and because I chose the font I m responsible for the problem They offered me a 50 discount to remake the tag This company has zero interest in providing a quality product or having satisfied customers
Shelly Poppelreiter
6732 reviews
N/A
4 months ago
BUYER BEWARE
BUYER BEWARE Would give zero stars if I could ordered a tag and it is good material but the ph copy is oddly croooked The company says it is due to font I choose and that it is my fault as I selected the font and should of seen that the numbers are off set from looking at the tiny example pic of the font they have loaded on their site I did select the font that is true I did look at the image of the font but didnt notice that the numbers were oddly offset The company really needs to have an image viewer for the requested layout precisely as it will look for the tag as I would of NEVER done that font if I could of viewed how my tag would look The company offered to do a tag at half price if I ordered a new one Mind you I paid for 2 day shipping for the original tag as I needed it quickly which cost nearly the same price as the tag So I told the company that I would rather have a partial credit back instead of getting a new one due to the shipping cost and not wanting to do that again Said that would save them doing a redo of the tag and would make me happy due to the occurrence I asked about half back like they had offered for the discount or even just a 1 4 back The company refused to do any of those I am so horribly disappointed So my reason for review is just to warn others to really double check the font they select as best as you can and to be wary that the company accepts zero responsibility Am hoping this review will avoid others from becoming like me disappointed when paying out 25 with shipping for a small dog tag They did say they are trying to add to their site an image viewer of the tag you plan order but don t have it yet If that would of been available this issue wouldn t of occurred for me
Michael
6732 reviews
N/A
4 months ago
I absolutely love shopping with dogIDs
I absolutely love shopping with dogIDs Their personalized dog tags are top-notch durable stylish and perfectly engraved I recently ordered tags for my pup and they arrived super quickly looking even better than I imagined The customer service team was so friendly and made the whole process easy I ve recommended dogIDs to all my dog-loving friends and they can t stop raving about their products too If you want high-quality thoughtful items for your furry friends dogIDs is the way to go