Dolcevita Reviews

Ordered on 10 12 still not delivered by 11 12 and no response

Ordered on October 12th for my wedding in late November and never received a shipping confirmation or my order Emailed customer service on October 28th and again on November 8th with no response I was charged 500 with no order delivered and no response I finally got ahold of them on the phone and they told me 3 of my items had shipped this morning but they have no shipping information to share with me Have loved this brand for so many years and am really disappointed now

DO NOT BUY

I don t like writing negative review but I owe this loyalty to all future customers I didn t check the reviews until after I placed my order but I convinced myself that I would be among the 2 of satisfied customers NOT I had to cancel my order started to get the same runaround but thank God that my payment was via a third party so my money was refunded They got to clean up their process something isn t right

NOT RELIABLE

I ordered a pair of kitten heels 2 months prior to my wedding thinking it was ample time I placed the order on 10 23 I reached out 2 weeks later since I did not receive a shipping update The reply stated that it might be shipped out by eod After waiting another 2 weeks I reached out again and they said it was tagged as unfulfillable I tried to be patience with them but with my wedding fast approaching I am scrambling to find adequate shoes So disappointed in the brand and how it was handled

Wrong Item Received-Terrible Customer Service

I ordered a handbag on the website I received a pair of boots Customer service let me know that to receive my refund I would need to return the boots first to a fed ex They sent me the incorrect item and now have my until I go to a physical fed ex location to return the incorrect item Of course I understand the need to return the item but they were unwilling to budge on the refund Nor arrange a Fed ex pickup Customer service rep was dismissive and unwilling to help me I pointed it as a mistake on their part they should try to assist me She said there was nothing she could do

Make you order take payment never ship never answer

Make you order for 400-500 Take paymentNever fulfilled orderEmail them multiple time no answerWhen on the chat No answer

I have made two attempts to purchase

I have made two attempts to purchase from Dolce Vita both times I did not receive the shoes I am still waiting for the warehouse to refund my second shoe It has been almost two months Every time I call they inform me the warehouse is relocating and they have to wait for the warehouse to release the funds for me to recieve a refund The customer service is HORRIBLE To bad I was looking forward to wearing what looked like quality shoes Hopefully everyone elses experience is better

I placed an ordered almost 2 weeks ago

I placed an ordered almost 2 weeks ago and I still have not received a shipment noticed I have called twice and they are giving me the run around When I asked for a refund they said they have to contact the warehouse because they may be in the process of sending the order It s days later and I still haven t received a notification of shipment

This company makes it WAY TOO DIFFICULT

This company makes it WAY TOO DIFFICULT and time-consuming to opt out of them selling My information sending me excessive marketing etc Most companies have a little toggle or the option to reject all and this company makes you read through pages of data only to find out that you need to send them an email with your exact information I won t buy their shoes through their site because of that