Dolly Reviews

Claim

Unreliable

They advertised specifically for moving refrigerators Bought a store display fridge under the agreement it would be taken away the next day Booked Dolly com abd got a call last minute telling me that the normal sized fridge was over the weight limit and they were canceling my order free of charge like that was something I was supppsed to be grateful for

No stars if I could

No stars if I could Had an appointment scheduled for 2 weeks With 48 hours if my appointment got canceled Customer service said my appointment would get picked up by someone else and it never did Had to reschedule with another company which was also more expensive No professional fair or understand How NOT recommend

Wasted my time

They send you an email confirming your date and time One minute after they were supposed to pick up they called to say Sorry we don t have a helper for your move Then they want to give you a new window but now that you understand how they work you question them and find out that time slot isn t guaranteed either Very confusing and unreliable

Unreliable

We scheduled Dolly to move a few items of furniture from our mom s house to ours two weeks in advance After one helper accepted the job then cancelled less than 24 hours before our move 2 more accepted and then cancelled right away We ended up cancelling our Dolly and hiring real movers

The movers we had were awesome

The movers we had were awesome They worked hard and were great However the company triple charged us and doesn t seem concerned and said they will investigate what happened So far after several days we still have not had the two extra charges reversed I would not ever recommend them and will never use this company again

Very Disappointing Terrible Experience

Moving is never a pleasant experience it s even worse when the people you re counting on to help you don t show up Our Dolly crew never showed up despite texting us serval times letting us know they were on the way After waiting almost 4 hrs we decided to cancel the service Very Disappointing Terrible Experience

Worthless

Worthless Zero stars This company does not schedule any delivery they allow the jobs to be selected by carriers I had same day guaranteed delivery for 5 12 It s now the 5 15 and they have done nothing to reassure that my items are on the way They just keep reassigning a PU window I would highly recommend not using them for anything I have submitted formally to the stores they re contracted with to remove them as a 3PL

looks like Dolly is still screwin folks on both ends

looks like Dolly is still screwing people on both ends Helpers you wont make anything near what they falsley advertise and you wont get your 30 background check back Customers they dont pay their helpers worth a crap so prepare for flakes and more stress from unprofessional help

They charge you for each small items in

They charge you for each small items in a bag instead of the bag Once you select what you want to have delivered the helpers will change it up so it is the most expensive way to deliver possible What started out as a 65 delivery fee turned into a 300 fee Because instead of the the 3 grocery bags being charged they charged me per item inside the grocery bags Also you won t be able to reach customer support in any reasonable time and when they finally call you back you will hardly be able to understand the Indian person they outsourced their call center too

Horrible Experience don t use Dolly

Absolutely disappointed and would never recommend anyone using this service At pickup I paid for two helpers but only one showed up and scratched the first location s floors The second helper finally showed up at the second location When putting the couch in the desired area they went through a tight area and destroyed the kitchen including broken tiles broken light switch cover floor scratches dented the refrigerator and scraped paint off the walls Horrible experience and wouldn t recommend anyone using this company