Domental Reviews

I m writing this so no one else will

I m writing this so no one else will have to go through what I did on this app I worked with my Therapist Lisa for 6 months She was wonderful I was a mess I couldn t walk outside I couldn t stop crying because of something that happened to me She gave me my life back We worked very hard together to achieve some major breakthroughs On Dec 20 she texted me that she received a message that Domental had told her they were dropping her and that was her last day She was just as upset as I was She knew how much work I still needed She seemed to be in shock herself but what could she do She was able to get on the app before they shut her down and say it was an honor for her her to be my Therapist Next day I get a message from customer service apologizing for the INCONVENIENCE but Lisa was not working there anymore Well Domental my mental health is not a inconvenience and you messed with it If Lisa did not give me a heads up I would not have known what was going on Now I am in worse shape then before I started with them having the rug pulled out from me like that They were cold and cruel on how they dealt with this I hope no else has to go through the same pain I did

Caution Protect Your Payment Method

I signed up and gave my paying information to pay for ONE month of this online therapy I had been with bh online therapy and wanting to try DoMental After the first three weeks I decided DoMental was nothing extraordinary and I would not commit to another month Unbeknownst to me DoMental had stored my payment information and I paid 189 for a second month of therapy whether I wanted this or not I contacted support and was told sorry your payment was already processed and there is nothing we can do Enjoy another month of therapy I didn t sign in and have any communication with the therapist at all the second month And I assumed through contacting support that the auto pay that they helped sign themselves up to auto pay from my account would stop Nope the third month rolls along and they hit my account again I am a single mom who struggles with depression DoMental helped themselves to my hard earned money and I m very angry about this Update To the reply from DoMental I wish trustpilot allowed attachments to be uploaded with this comment I have my Aug Sept and Oct bank statements and each month DoMental took 188 00 from my account Not just one time like you ve dared to state Three months three times you took 188 00 from my bank account

After reading the online reviews

After reading the online reviews presented by DoMental I was excited and thought I could get some help I was able to chose a therapist after reading their specialties I paid by entrance and received message on their app from a therapist I did not choose Say She was there 10 minutes before I left a message for her 11 am friday I also left a message for the help or problem solver He never responded and the Therapist only responded on Monday The problem solver sent me a message this afternoon Monday and asked how my first session was obviously never seeing my help message The did return my deposit without and problem and never an explanation why I did not get the therapist I requested This encounter left little room for trust which is very important in a therapist Chris Thanks for returning my deposit You did not respond to my questions and obviously never read them I think this online therapy is a scam and you have pretty much proven this to me This was my third try over a 4 year period and will be my last Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust Roger JamesChris Thanks for returning my deposit You did not respond to my questions and obviously never read them I think this online therapy is a scam and you have pretty much proven this to me This was my third try over a 4 year period and will be my last Honesty is the best policy and if the therapist and the online company cannot be honest there is no trust Roger James

Absolute TRASH

Absolute TRASH I submitted payment got matched and it took almost 30 hours for me to get contacted when I was prompted it would only take a couple hours I have tried sending emails to the help desk to request a refund I was again prompted I d hear back in less than 24 hours It has now been well over 24 hours and NOTHING

This site looked very promising

This site looked very promising I was able to choose a therapist But after I paid i was assigned a therapist who I did not choose and have no information about Right at the start a trust violation How can a site build trust when they give you a choice then after your commitment take it away and expect you to continue without any explanation I am now working on a refund luckly I paid with Paypal I see many others did not get their refund Its a shame these sites take advantage of people in need HORRIBLE This is not my first bad experience I went to Better Help First and my first therapist was horrible he just wanted to get off the phone cutting my time short and the second after a long questionaire refused to help me because I was not home in California I was charges a one week charge without getting any help a only giving my situation Sad results for online therapy

Are they really licensed

I asked customer service rep Chris to tell me the educational and experience background of the therapist I had been assigned to He ignored me for several days I asked again and he said that he did not have that information He would need to get back to me After waiting again a few days ll without a response I contacted him and asked for my subscription to be cancelled and my money refunded ded He said I needed to make that request to a different address Within the stated 72 hr limit Jessica approved my refund but told me it would take 2 weeks We shall see I never got anything resembling an answer to my question

Had to cancel credit card so they would stop charging me

I had some therapy and it was lovely but after I cancelled - and confirmed with chris it was cancelled a few months later they just started charging my credit card again And now they won t answer my e-mails or messages I had to cancel my credit card to get the payments to stop So unless you want to cancel your credit card when you stop this therapy please don t give them your number

Unfortunately they are not replying to

Unfortunately they are not replying to my emails and their help page is broken I requested a refund of my month s subscription on the day after I signed up when I found out that the therapists had very limited availability They have not replied to that request despite several attempts on my part to reach them Buyer beware