


Stuart Turner Pumps | Monsoon Pumps & Pump Repair Dublin
Based on authentic user experiences
Niamh Kelly
6734 reviews
N/A
8 months ago
Useless and Incompetent - Get a Plumber Instead
The pump in my immersion was cycling and I engaged this company to fix it What a joke They wasted my time by having to call multiple times to my home didn t fix it and took part of my original pump without asking me My guess is they recondition pumps like my old one and put them into other peoples homes This is probably why the job they do doesn t work I had disrespectful unprofessional and aggressive experiences with staff They abandoned the job before completing When I complained about the behaviour to management I could see where the real issue was stemming from because they were even worse to deal with Me threatening them with court action was the final stage of our interaction Do yourself a favour and hire a plumber Don t cut corners by hiring this company You re likely to regret it if you do A plumber is likely to cost more but it s worth it in the long run In response to George s response I stand over everything I ve said in my original post George s response is littered with gaslighting and word salad They did indeed put a pump in my home a reconditioned one that didn t fix the problem They didn t arrive at my home on our last scheduled appointment or have the courtesy to contact me about that Just left me high and dry When I called their office to address that I was verbally abused by an aggressive employee who would not refer my call to the owner Beyond unprofessional Later George wrote me a lengthy WhatsApp message similar to the one he has written here that manipulates the truth entirely for his benefit In the end I annihilated his points with the truth and told him I would take him to court which is why he chose to reimburse me but I was still left with the problem and their used pump instead of my own Buyer beware Get yourself a trained plumber instead of dealing with these cowboys George has sent me a text today 25 09 2024 on WhatsApp informing me he is contacting his legal team over my Trustpilot review This is threatening behaviour and known as coercive control Yet another reason for you to not engage their services George here has corrected my use of technical language saying they replaced a vessel and not a pump I stand corrected on that but everything else I experienced is true for me 25 09 2024
Gerard
6734 reviews
N/A
8 months ago
Professional Excellent Customer Service
Rang Domestic Pumps on Wednesday at 13 00 Spoke to Peter who was very helpful and customer focused I explained my problem with my Stuart Turner Monsoon Pump Peter explained the fees to bring it in for repair or to have a Service Call I opted for the Service Call The next day I received a call from Kevin the Engineer to say he would be at our house around 10 15 Kevin called at the forecasted time He was very pleasant and explained what was causing the problem and the replacement part that was required The job was completed by 11 00 All in all from the initial phone call to having my issue resolved it took 22 hours No drama no BS Just professional individuals offering a great customer service I would highly recommend UPDATE I experienced another issue with my pump Once again I contacted Domestic Pumps and spoke to George He said he would ask Kevin the Engineer to call the following day Kevin rang in advance of his call to ensure I was home He had the pump up and running again as before with no drama or BS Just a high technical competentcy coupled with excellent customer care skills Greatly appreciated as before Gerard NorrisLeixlip
Phil Smith
6734 reviews
N/A
8 months ago
100 recommended to everyone
100 recommended to everyone Super happy with purchase Professional service
Tracey Hogg
6734 reviews
N/A
8 months ago
The nicest people ever
The people who work there couldn t be nicer I was supposed to travel on Monday morning to pick up a pump but my dog had to be put done in very unfortunate circumstances I called and ask if I could pay over the phone to make sure that the pump I needed didn t sell in the meantime The lovely gentleman whose name I can t remember for the life of me wouldn t let me pay he said that he d put it aside for me and to come when I felt better he was so kind and comforting over the phone When I went to pick up the pump and gave him my name he gave me a huge hug and again was so so nice and helpful The whole team was very sympathetic and kind The gentleman even threw in a few extra things that went with the pump because I didn t have a clue what was needed and I wasn t in a state to worry about it I haven t had the pump fitted yet but I know that it ll be great I can t recommend them enough nor thank them enough for the pure kindness that they all showed me Thank you You re a credit to the business
Nwal Haydar
6734 reviews
N/A
8 months ago
I had a problem with my pump
I had a problem with my pump The plumber had said i would need to have it repair or buy a new pump you see it was working but just not as well as it did when we got it nearly 9 years ago I rang Domestics Pumps and Peter answered and he helped me fixed it there and then The service was amazing and i am very grateful Peter was very patient and friendly I will used this company again
Sean Wilson
6734 reviews
N/A
8 months ago
We purchase all our Stuart Turner Monsoon Pumps Here
We purchase all our Stuart Turner Monsoon Pumps from Domestic Pumps Its the only place to go for pumps and repairs Great Pumps and service
Geoffrey Brown
6734 reviews
N/A
8 months ago
Blessed are the Pump fixers as they shall hydrate the world
Fantastic guys George and Paschal thanks a lot You ve got me out of a big hole I thought I was gonna go crazy My Pump was leaking water has no mercy fixed that day 100 Recommend Domestic pumpsGreat job Chaps
GD RO
6734 reviews
N/A
8 months ago
Pump fixed on the same day
We called domestic pumps on Monday morning as our pump did not work over the weekend Our pump was repaired the same day at a good price
Mary Ryan
6734 reviews
N/A
8 months ago
Called a plumber to take a look at our
Called a plumber to take a look at our pump he said it needed to be replaced and quoted us over 900 to replace wich is a lot of money to fork out We decided to get a second opinion and called domestic pumps They said it was a common problem with that make of pump after a few years We organised a home visit and to our surprise they actually fixed the pump Always get a second opinion before forking out hundreds of euro
Sandra Kane
6734 reviews
N/A
8 months ago
Fantastic Service
I Called on Monday morning and they had their pump engineer out next day and repaired our monsoon pump What a fantastic service