Donpablocoffee Reviews

Bad customer service

I like the coffee but waiting 2 months for my order to be sent is not acceptable This is not a one time occurrence It has been going on for well over a year and a half

Horrible customer service still

I have had a subscription for Don Pablo coffee for a few years now I receive 5 pounds every other month This last year my deliveries have been slower and slower They always charge you on the first of the month with no intention of filling your order I keep running out of coffee so I changed my subscription to monthly currently I have paid for August and September and in another week they will charge me for October and have received no coffee When you contact customer service they just tell you lies and state that your coffee is going out in a couple days The only reason I do not cancel my subscription is I love the coffee But horrible horrible customer service UPDATE 10 7 24 still no coffee from orders Aug and Sep 1st Hopefully I canceled the October 1 order else my credit card would ve been charged again Each week I receive a generic email stating my coffee is shipping next week but that I could cancel my order for a full refund Good luck with that If you go on the Amazon website you can order the same coffee at a higher price and get it shipped in one or two days so it seems they have the coffee and I cannot explain why they don t ship it

Stay Away From Don Pablo

I have been a customer of Don Pablo for a few years now In the past I order the coffee and it is there in several days For the last couple years something has changed I ordered 10 lbs on 8 13 24 and it still isn t here and no ETA yet They have my money but I have no product a few form letters asking if I wanted a refund Can t get CS to answer the phone This sucksDon t buy from Don Pablo

A month later still no coffee or shipping date

Placed an order for the first time a month ago I wish I had seen these reviews first Same deal Apologetic emails about shipping delays offered to issue a refund should I even bother People are saying they never got their refund and still no shipping date And of course they took my money the moment I ordered Has anyone reported them to the BBB Is this company just a scam

unacceptable slow shipping time and service

I ve ordered from Don Pablo Coffee aka Burke Brands LLC a few times between 2021 - 2024 and look forward to my last and final order with them arriving Sorry fellow coffee lovers - but avoid ordering from this company I m echoing several other negative reviews here - I placed an order on Sept 1 2024 and today Oct 6th the only notification I received Sept 23rd was an insufficient generic notice to all customers about delays If your supply chain is failing consistently or you don t have the resources to support online orders first inform your customers more than 3 weeks after their order and consider just disabling your e-commerce shop altogether This has occurred every time I ve ordered from them You d think that they re literally shipping each bean one at a time roasting each bean one at a time at this rate Or perhaps this company thinks they can run on a lean staff Over a month for any order How do tons of other coffee companies provide quality coffee in a fraction of the time from order to receiving product Burke Brands LLC should reconsider their business model because it s failing their customers Unacceptable service

Lie after Lie

These people are liars and thieves For years I ve been a customer Now I consistently do not receive my subscription coffee for 2 months after I paid for it I now have 17 lbs of coffee owed to me by these weasels I have received countless form emails saying the same thing the part that is the worst is your coffee should arrive next week stupidity It s a scam system of taking money and not delivering product they are not a member of the BBB for some reason Screw em all

Coffee is fantastic but is always delayed behind unclear when it will arrive

Coffee is fantastic I have been a subscriber for years The delivery has been inconsistent over the past 18 months and most months have been delayed they always charge on time I am currently two months behind on a delivery They always offer a refund but I want a working subscription service The product price has been worth the hassle because I assumed it would smooth out but unfortunately it seems to be getting worse and worse I am so bummed by this I feel sorry for their customer service team

Six weeks to ship

Slow shipping if you order it can take SIX weeks for them to send it four weeks to say they will ship soon This company is run by a bunch of MORONS and they can t possibly survive like this It takes a company with a decent product a lot of effort to annoyoff customers and I m one angry off customer

Horrible experience

Horrible experience Customer for over a year their coffee is good but while they charge my credit card immediately their shipment dates were erratic and increasingly days and then weeks late Sadly now I have an order unfulfilled for over two months for coffee that to this day is still shown as available on their website