Donruffles Reviews

I purchased a Fellowes 99Ci Shredder

I purchased a Fellowes 99Ci Shredder which does the job perfectly and was available at a great price The website prompted me to order sacks and oil which I wasn t sure if I needed - the oil definitely helps and the sacks well they are sacks so I guess you need some Arrived on time and no issues thus far

Very happy with service provided

Very happy with service provided Shredder arrived on the day stated was well packaged and exactly what was required Would definitely use this company again

Sourced a shredder for our company

Sourced a shredder for our company no hassle highly communicative and fantastic value

Decent experience

Not only were they the cheapest on the internet 30 cheaper than our regular office outfitter they had the best comparison engine to allow me to make sure we purchased the right machine Credit to the couriers the shredder was delivered a day earlier than expected and was exactly as advertised I haven t had to liaise with the company about anything so can t comment on customer service but my buying experience was very positive

Wonderful service

Wonderful service we are a new customer and have heard of the great service this company have to offer we were delighted by how friendly they were on the phone and will be going back for sure Thank you

Friendly and efficient service

Friendly and efficient service Will be using them again

Wonderful service

Wonderful service we are a new customer we were delighted by how great the service from this company was Friendly informative and responded quickly we will uses them again in the future

Excellent service received

Reported issue with Kobra shredder We were contacted with 72 hours by David Greenland who then responded to any further emails very promptly Shredder was sent in for repair and returned within 2 weeks in full working order Excellent service and communication throughout very pleased

I have just had the best possible experience with this company

I have just had the best possible experience with this company and am shocked and suspicious to see some badly rated reviews prior to mine as they are the opposite to my experience I bought a Bonsaii shredder to replace a like for like that had been good for a few years It arrived the next day well packaged and looked great however the machine failed after a short while so I contacted Don Ruffles They suggested a couple of things but they did not work So I found out I had to email the technical department and I thought they would possibly make me wait but straight away Mel called me back and offered me an exchange after I detailed the problem Rather than expect me to send mine back first the next day a new one arrived Such good service Unfortunately the machine did the same thing so I think it was a batch fault I emailed again and Mel called me back quickly and suggested a couple of alternatives or I could have a refund I chose a Fellowes one that is beefier and better for the job and is perfect They delivered this the next day - and the other 2 shredders were returned from my doorstep the day after that free of charge What on earth does this company have to do to please some people They are absolutely the best on price and the best on service that I have received in a long time don t avoid them like some reviews say just email them if you have a problem as they cant second guess you I find if you speak to people as though they are humans with feelings the same as yourself you get a far better response - everyone is happy This company is the best I have dealt with in a very long time and the Fellowes shredder is the best shredder I have ever had too - I listened to Mel s experience and am very glad I did Thank you so much for your expert and professional business attitude - I have no hesitation in recommending your company