Doorstepink Reviews

bad customer care bad product

i bought 2 cartridges - when my need for a new cartridge occured i put in one of theirs the few month old printer said cartrig 0 ink I put the second cartridge in - it worked fine I called and emailed doorstepink expecting a replace ment cartridge agent tag line said customer first not true they wanten me to take out good cartridge put in bad and tak a photo and send to then whew no way will i mess up my printer with their bad cartridge told them i would mail back if they send me a paid envelope AND replacement they said no have to check it first their tag line Quality and customer experience is very important to us- WHAT a pile- dont buy from them unless you want to put up with this I asked for a manager - he was busy BUY ELSE WHERE

Faulty Cartridges

I purchased HP cartridges for my travels overseas and as soon as I installed them I received an error code I called HP and after a series of tests they confirmed it was a faulty cartridge After forwarding the HP email confirming the cartridges were at fault I was told by Doorstepink I had to return the cartridges to them for a refund You know what would have been great If they apologized for the faulty cartridge and sent me a new one Good customer service keeps me coming back That was not the case here

No Customer Service from Door Step Ink

It s unfortunate that Door Step Ink does not have a return policy I ordered the wrong HP cartridges and did not find out until I installed a cartridge and I got a message that it was not authorized Seems that there should be something in place to help a customer out since it was an expensive order HP XL 4 Pack 1 Live and learn

I bought HP 63 cartridges

I bought HP 63 cartridges thinking these would be effectively the same as the other recycled cartridges I used to buy They aren t The black smudges left right and center and neither of the two color cartridges work at all One of them even has the wrong hardware interface and the printer wont recognize but the other is recognized and just won t print I ve emailed their sales people and we ll see if they do anything but so far all I know is that I got a great price on four cartridges which do not work properly Not much of a revolutionary idea to sell people defective products seems more the status quo

Canon Color and Black Ink

I d rather spend more on the reputable Canon ink cartridge replacements but then how knows if your getting non remanufactured product from them I m really disappointed with Doorstepink I have purchased remanufactured ink before but will not trust this company again I did the cleaning of my printheads and still the prints are weak and faded as if the ink is running low on the cartridge I WILL be getting a refund Not wasting my time on them sending me replacements Customer Service Becky and Alex have been good to deal with

Great alternative to new

I have been getting remanufactured cartridges from them for years and have never had a problem I buy cartridges for my brother color printer They fit and last just as long as the new ones A bargain price compared to new plus a discount for returning used cartridges I highly recommend

Join the Rebellion

It worked great for my printer with a few caveats First off I have a Linux-based desktop computer Sorry I have neither Windows nor Mac OS X experience Cheap consumer HP inkjet printers are known to work out-of-the-box for most models on Linux It s so easy sticking with HP printers in that regard For a better experience I recommend not having any HP apps installed on any of your devices so they don t phone home and rat you out for using unauthorized ink Adding and managing a printer may be different for you I bought ink for my HP Envy Photo 7155 I needed to make sure the printer didn t have the latest firmware that detects and blocks refilled cartridges so I restored the printer to factory settings and made sure to disable any networking and automatic updates I don t want to take any chances so it s basically no longer a wireless printer That s fine with me I suppose The printer did throw a few printer cartridge errors but you can simply dismiss them and at some point they never really pop up anymore After clearing the notifications it aligned the new cartridges and printed test pages just fine It printed alright The XL versions of the cartridges printed about 80 black-and-white and 30 colored pages so far with no problems and good quality It just works For the money I d say it s worth the little bit of risk of frustration and disappointment which you probably already have with your printer anyways Thanks DoorStepInk for giving us a sense of freedom from Big Printer