Dotdigital Reviews

Excellent platform with incredible support

We have been with Dotdigital for many years now and we love having such a supportive and innovative platform partner Our Account Manager Chris Ash works hard to ensure we are using the platform to its full advantage while also making the use of it relevant to our business and our customers He is thorough and engaged and pushes us forward in our digital marketing efforts

Excellent Support Despite Challenges

Despite facing challenges in our CRM deployment journey the team at Dot Digital has been nothing short of excellent Their patience understanding and continuous support have been invaluable throughout the process Special thanks to Jeri Cass and Amit for their dedication and professionalism Looking forward to continued collaboration

A Powerful Platform with Exceptional Support

DotDigital has proven to be an invaluable asset to our marketing efforts Amit s expertise and willingness to go the extra mile have been instrumental in refining our campaigns and achieving better results He consistently provides proactive guidance and tailored recommendations that have maximised our use of the platform The DotDigital support team is second to none Their quick responses in-depth knowledge and dedication to customer success are evident in every interaction We ve been consistently impressed by their willingness to go above and beyond to resolve any issues that arise The platform itself is intuitive and user-friendly even for those without extensive technical knowledge The drag-and-drop email builder and automation workflows have saved us valuable time allowing us to focus on strategy and execution DotDigital s comprehensive documentation and the engaging DotDigital Academy have also been excellent resources for our team Overall DotDigital is a powerful reliable and user-friendly marketing platform that consistently delivers results Their exceptional support comprehensive resources and robust CRM integration options make it a top choice for any business looking to elevate their marketing efforts

Excellent Account Management

Alex Gleizer has been great in supporting our business since he picked up our account and we have been noticing a tangible change we even started testing new features that were suggested by him which changed our game Thank you for supporting us Alex

Dedicated account management

I have worked with dotdigital for a number of years but recently have been working with Sean Ardley as our account manager I have been so impressed with Sean who has been really super diligent and efficient Renewing for another year has been such a smooth process and even though we are a small client we ve been really looked after Great service

Great platform and account management

We ve been working with DotDigital for over 2 years Their support team is very efficient and quickly resolves issues Amit our account manager always has lots of ideas how to improve our CRM system and drive more sales The whole team is very helpful and professional

Superstar

Our Customer Success Manager Chris Ash is a superstar He always goes above and beyond to assist us and ensures we are getting the most out of Dot Digital We recently went through a site upgrade and Chris and the team supported us ensuring the connector was installed mapping configured customer and order data was migrated correctly and emails working We feel that Chris is an extension of our team and value all he does for us

Alyssa is so enthusiastic about Dot

Alyssa is so enthusiastic about Dot Digital - it s a joy to have her support our endeavours on the platform She is a brilliant resource and very grateful to her for her patience and consistency as our DD rep