Double Glazing Parts and Repairs For Window and Door Spares
Based on authentic user experiences
lindsay church
6731 reviews
N/A
5 months ago
Shocking customer service
Ordered a window mechanism and it only lasted weeks Contacted company several times and told them it was faulty but they didn t reply leaving me unable to secure my property Customer service is absolutely shocking Be warned
Jay
6731 reviews
N/A
5 months ago
DONT TAKE ADVICE AS GENUINE ITS A TRAP
DONT TAKE ADVICE AS GENUINE ITS A TRAP I measured up the window and was pretty much certain of my own sizes but because I ve never done a repair on a window before I wanted to make sure I was right and so the seller advised me a different size after I photo and measure everything for them and sent pictures anyway it came and its completely wrong and cant be cut down at all to fit in any way as mushrooms will be missing from ends asked for free return and refund refused and said its all my fault even though they advised on purchase be very careful with this company trying to offload useless stock they cant sell to customers asking for advice on purchase pointless asking as they just claim its all your fault if its wrong when it arrives and send you silly clause to protect themselves for selling junk to you in the end i just researched myself and found one that fits perfect so much for these specialist useless thieves be very carefull And as we can see it s even trust pilots fault now You advice on part based on photos using a tape measure name of original parts width size of everything your mistake not mine This is your problem not mine or trust pilot fault and other customers have a right to know your specilist hidden clause that you never mentioned to me before selling a part yo recommended You still have a chance to refund me and put right your mistake
Sean
6731 reviews
N/A
5 months ago
Brilliant
Brilliant I need a lock for my UPVC window and being a novice I had no idea only a picture I contacted these guys and they let me know exactly what i needed Cost me 5 to repair my window rather than 100 for someone to do it for me Great service
MARIO
6731 reviews
N/A
5 months ago
Family company
Family company thaks Good service
JOHN GRE
6731 reviews
N/A
5 months ago
Great supplier - window fixed
First time I ve used this supplier but no need to worry Ordered a replacement part on the 21st Mar arrived 23rd Mar One thing to note the email confirmation went in my spam folder I chose courier delivery which wasn t much more money and UPS kept me up to date The part I ordered was a Tilt Turn lower bracket Roto Tilt Striker R605 A68 and was an identical replacement - fairy sure it s an original supplier part too Price seemed comparable to other websites Great service - thanks Would have added photos of the old and new parts but couldn t see how to do that
R Stevens
6731 reviews
N/A
5 months ago
Simple and effective
Finally a company that shows you exactly how to measure up for a replacement handle on a UPVC door I also felt confident enough to order a replacement handle for a window I am not trade or keen on DIY but in the current climate I had no choice Best site fast service easy to fit Excellent
Anthony Roberts
6731 reviews
N/A
5 months ago
Absolutely tip top
Absolutely tip top - helped me source the part - returned the wrong part my fault very efficiently - really quick - smashing service - thanks to Amanda Steven David and everyone else there
Alex
6731 reviews
N/A
5 months ago
A fantastic family run business
A fantastic family run business which despite an initial problem with my order and communication difficulties took responsibility to resolved the issue in a timely manner The fabulous Nichole dealt with my rather frustrated emails very professionally I also received a call from David the customer service manager who apologised for the error and was extremely helpful in rectifying the issue For me the true test of an organisation is their ability to handle situations when things go wrong Based on my experience here I could not recommend these folks enough Thanks again for all the help Now I can get the conservatory looking tip top
Philip
6731 reviews
N/A
5 months ago
Excellent family run business for retro
Excellent family run business for retro double glazing spares second order I ve placed they never let you down keep up the good work
R Morgan
6731 reviews
N/A
5 months ago
VERY KNOWLEDGEABLE AND RELIABLE
The gearbox on my upvc door failed and as there was no manufacturer s name or identifiable marks on the case I was unable to establish which part would fit I sent the dimensions to this company and they requested some images They quickly identified the exact part and sent me a link to purchase Absolutely outstanding customer service Door now works a treat and at a fraction of the prices I was quoted for a tradesman to visit Many thanks