Doublesecond Reviews

Brilliant customer service

Brilliant customer service from this company Ordered some culottes which unfortunately were out of stock in my size I was contacted personally by Gabriella who offered an alternative size to try or a short wait until my size arrived She was super helpful and kept me up to date with when they would be dispatched Turned out to be a very short wait and I m really pleased with the quality and look of them Amazing to receive such care and attention from an online retailer

5 bridesmaid dresses

I ordered 5 bridesmaid dresses in 2022 for my wedding next month July 2023 One of the bridesmaid changed size one month before the wedding and there were willing to do an exchange over a year later Amazing customer service - very quick email replies

Lovely customer service

I brought three wrap dresses for a few weddings I have this summer Unfortunately one of the dresses was too small When contacting Double Second they agreed to exchange for a larger size despite it being a couple of days past the returns period When returning the dress they mentioned to me that there was a small makeup mark on the dress Luckily the team managed to remove this for me and kindly made an exception for me so I was still able to exchange the dress

Great Customer Service

Prompt cheerful and efficient Customer Service Much appreciated

I ordered a dress for my daughters

I ordered a dress for my daughters wedding It was beautiful but had a few little tears in the lace I contacted them and they sent a replacement dress out just in time for the wedding Customer service is fantastic

Can I withdraw my complaint about

Can I withdraw my complaint about Double Second not paying when you send items back it was my own fault I had not addressed the package correctly

Amazing dress

Double second is such a great brand it s not the 1st dress but this Bright Blue dress I wore to The Tower of London event was amazing I had so many compliments and it went so well with my Sophia Webster shoes I love it

Fantastic experience

Reading the reviews not sure why they have negative customer service reviews I have bought a few dresses from Double Second and the customer service has been brilliant Fast delivery great quality and when I returns a few of the dresses that I bought as options I was refunded quickly Their garments are excellent quality and very well priced I always receive compliments on them